MELBOURNE CAR RENTAL REVIEWS

We had agreed to delay both pick-up and drop-off due to a vehicle malfunction, but they charged an additional fee of over 150 RMB.

Very good.

Good experience.

It's been a week since the car was returned, and the deposit hasn't been refunded yet. Other than that, no issues.

Very satisfied

Overall, we are quite satisfied. The car was in great condition, and returning it was very convenient.

Friendly and attentive service

Fast and efficient

The Melbourne Airport branch is located outside the airport. The counter staff do not speak Chinese, and we waited a long time for the shuttle bus. When we arrived at the branch, we showed them the printed booking confirmation. We were renting the car for eight days, and the quoted cost at the branch was 826 AUD. However, they wanted to charge 1122 AUD. We questioned this, and the staff said it was because we hadn't paid the one-way rental fee. Confused, we signed the paperwork. When returning the car, we realized they had calculated the rental as nine days and added the one-way fee. After arguing our case, they acknowledged it and promised a refund upon vehicle return. Luckily, everything went smoothly. When we returned the car at Adelaide Airport, they were quite good—checked the car's condition, printed the bill immediately, and handed it to us. Overall, a positive experience.

Good service, but they promote insurance.

Very satisfied

The pick-up and drop-off process was very smooth.

Very satisfied

The service was very attentive, and the experience was highly satisfying.

Overall, this rental company is fine.

Paid in full, but couldn't pick up the car at the store as it was rented to someone else.

The process is very simple, and the car is in good condition.

Very satisfied.

Many locations and highly efficient.

Very considerate and well-arranged.