Overall the service was great. The Black guy at the counter was really friendly and talked me into getting full coverage. Since I only drove in the city and parked in a garage at night, it felt a bit unnecessary and I ended up paying an extra 200 bucks. When we returned the car, one of the older staff noticed we’d left our bag at their office and personally drove us back to pick it up, then took us to the airport again. Their attitude was amazingly good.