GERMANY CAR RENTAL REVIEWS

Very good.

The car was in good condition, but on the second day of the rental it showed a message indicating it needed more engine oil. Not sure if this is because Audis consume more oil.

The staff were friendly. Although communication in English was a bit challenging, they made great efforts to explain. The wait time in line was a bit long.

Good.

The store staff seems inexperienced.

Overall excellent.

This was my first time renting a car from the Hertz branch in Frankfurt, and due to the crowd, I had to wait in line for about 30 minutes.

Very satisfied.

I was quite satisfied with the overall service during this car rental experience. I’d give it 5 stars. The rental price was reasonable compared to previous occasions. Besides the 300 euros deposit, there was an additional 30 euros service fee. The Volkswagen car we rented was manufactured in 2024 and had only 2,100 kilometers on it when we picked it up—a brand-new car. We booked the car pickup for 9:00 AM and arrived a bit earlier, but the counter staff told us to come back at exactly 9:00 AM to proceed. The rental process was simple; they asked if we had insurance, we showed them our insurance documents, and they didn’t try to sell us additional coverage. Returning the car was even more convenient—just drive it into the garage, hand over the keys, and you're done. No further formalities were required. Compared to our experience with ALAMO in Zurich last June, which was a disaster, this was so much easier. From now on, we’ll rent with Europcar. Although their costs might be slightly higher, the pickup and return process is hassle-free, the cars are well-maintained, and the overall experience is reliable.

The car rental and return procedures were very convenient, but they charged a 680-euro deposit, and I don't know how long it will take to be refunded.

Excellent service.

Excellent service.

Pretty good.

Pretty good.

Convenient and satisfactory.

I booked a manual Golf, but the counter said they didn't have it. Initially, they offered to replace it with a Skoda Fabia, which was surprising because that's a downgrade rather than an upgrade. Later, they switched it to a small Kia SUV, claiming it was a new car. However, it had poor performance and was hard to drive, the interior had a strong smell, and there was a scratch on the front right wheel arch that wasn't marked. They also didn't provide an email address to send photos of the damage, which ended up causing lengthy and exhausting communication with the platform.

Very satisfied.

Since domestic insurance requires advance payment and reimbursement afterwards, I opted to purchase on-site insurance which eliminates the need for upfront payment. Although it's pricier, it offers peace of mind.

Very satisfied

Very good.