EUROPCAR CAR RENTAL REVIEWS IN GERMANY

The overall car rental experience was extremely satisfying! The customer service staff were friendly, the online booking process was smooth, and the pricing was transparent with no hidden fees. There were plenty of vehicle options, and the car rented was in great condition with a high level of cleanliness inside and out. The only minor downside was a short wait for document processing during pickup, but it was still within an acceptable range.

Satisfied

Very good.

The car was in good condition, but on the second day of the rental it showed a message indicating it needed more engine oil. Not sure if this is because Audis consume more oil.

Overall, it was pretty good. Although there was a mileage limit, it was sufficient for me.

Good.

Very satisfied, no hard selling.

Since it was a Sunday pickup, there was only one staff member in the store. The efficiency was low with long waiting lines, but once it was my turn, the process was handled quickly and efficiently.

Very satisfied.

I was quite satisfied with the overall service during this car rental experience. I’d give it 5 stars. The rental price was reasonable compared to previous occasions. Besides the 300 euros deposit, there was an additional 30 euros service fee. The Volkswagen car we rented was manufactured in 2024 and had only 2,100 kilometers on it when we picked it up—a brand-new car. We booked the car pickup for 9:00 AM and arrived a bit earlier, but the counter staff told us to come back at exactly 9:00 AM to proceed. The rental process was simple; they asked if we had insurance, we showed them our insurance documents, and they didn’t try to sell us additional coverage. Returning the car was even more convenient—just drive it into the garage, hand over the keys, and you're done. No further formalities were required. Compared to our experience with ALAMO in Zurich last June, which was a disaster, this was so much easier. From now on, we’ll rent with Europcar. Although their costs might be slightly higher, the pickup and return process is hassle-free, the cars are well-maintained, and the overall experience is reliable.

Very satisfied

Very satisfied

Very satisfied

Convenient and satisfactory.

Great service!

Extremely satisfied.

The pick-up and drop-off store service was very warm and friendly. Since the car pick-up was in Germany, an accident occurred during the trip. Europcar in Austria tried their best to assist with a car replacement, and when no similar car was available, they considered the option of repairing the vehicle. Ultimately, we opted to switch to a slightly smaller car. Although the whole process was a bit complicated, you could feel that everyone tried their best. Additionally, QEEQ's support from China was excellent, constantly tracking our car replacement progress overseas. They also kept reminding us of the requirements and procedures for on-site compensation and subsequent claims.

I forgot to bring my passport and arrived late, but they upgraded me to a new model A5.

Very satisfied

Very good.