BUDGET CAR RENTAL REVIEWS IN UNITED STATES

Very satisfied

Quite satisfied.

See comments on pickup and drop-off experiences.

Very bad.

Satisfied

Everything was convenient, but the inability to extend the rental caused significant trouble. With prepaid orders from Zuzuche, the rental company does not allow extensions, and the car must be returned on time, which caused me quite a bit of inconvenience.

It's okay.

Very satisfied.

Very satisfied

The overall service was excellent, very efficient, and easy to communicate.

Very good.

Convenient pickup and drop-off at the airport, good service without unnecessary interruptions, following standard procedures.

Very satisfied, convenient and quick.

Very satisfied

There are many hidden tactics, they find ways to charge extra fees.

Queued for four hours, absolutely crazy. I rented a car from Budget, but was sent to Avis instead. There were ten counters, yet only one person working slowly to process everything.

Satisfied

The car was great! Pickup and drop-off were convenient. However, the staff charged an extra fee, which slightly affected the overall experience.

1. The vehicle was in poor condition and broke down the next day, forcing me to spend several hours replacing it; 2. I explicitly stated during the rental process that I would not pay for any extra fees, yet the company secretly added a roadside assistance fee (my fault for not carefully reviewing the contract); 3. When returning the car, I had refueled it fully, but they falsely claimed I hadn’t and deducted $170. Fortunately, the platform stepped in and helped me secure a refund. So, make sure to take photos and keep the fuel receipt when returning the car.

The staff were very nice.