The overall service was average, possibly due to my own lack of English proficiency. After completing the paperwork, there was no handover process; I had to go to the parking lot to find the car myself. When I couldn't locate the car, I had to return to the office for assistance. Once I found the car, the cleanliness was poor, and the display screen was unclear.
The customer service staff added various insurances without informing the customers and asked for electronic signatures before showing the complete contract. They focus only on sneaking in extra charges, completely disregarding customer experience. No email receipt was provided upon checkout.
Very satisfied, the front desk staff were patient, explained the rental terms in detail, and provided us with an almost brand-new 7-seater Traverse, making our family road trip perfect.
In the middle of the trip, a warning light came on that required an engine oil change - something that forced us to go into the Baguette branch on the way, apart from that the trip was good and comfortable
About QEEQ:8.0/10
Using the website helped to get a good deal on the car rental
Very satisfied! The pick-up and drop-off process is simple, the vehicle and service are both good. The deposit was refunded within half an hour after returning the car.
It's a bit disappointing not to get the car model I wanted. Overall, the pick-up process was quite fast. The service was acceptable, though the service fee for highway tolls seemed a bit high.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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