BOSTON LOGAN INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

I returned the car with a full tank as required by the platform, but I was forcibly charged over $80 for fuel on my credit card when I received the bill. It was very disappointing.

Satisfied

Not bad.

Satisfied

At the car rental desk, there was only one counter with 26 people waiting in line. It took 1 hour and 45 minutes from queuing to getting the car. Landing at 9:00 PM and driving off nearly at 11:00 PM. The efficiency was very low. Unfortunately, my process only took seven minutes, but some people ahead seemed to be choosing their car models on-site, which was very slow. Overall, the counter had few staff at night and lacked a sense of service. Despite customers waiting in long lines, they did not seem concerned, as if this situation was normal.

Time is essence in most cases and specially when you are tired already from flying and have to drive to the hotel after that. If the service is fast, effecient and hassle free, there is nothing more to ask for.

Very satisfied

Satisfied. Booked a Suburban and was worried it might be substituted with a Tahoe like several years ago, but it was exactly as booked. Very pleased!

Very satisfied!

They provided a box similar to an ETC device when renting the car, but it wasn't clear how to use it or how the charges worked. It is recommended that QEEQ offer an introduction or guide for renting cars in the Boston area. Also, they seemed to promote an insurance plan that costs around ten dollars a day, which should be explained as well.

Pretty good, straightforward and rough management typical of Americans.

Excellent

I will not book with hertz again due to their ridiculous toll policy - super confusing and expensive - Avis, Alamo and budget much better.

Satisfied

Not bad

Very systematic.

Foreign staff may incorrectly assign insurance to you. If you have already purchased insurance in your home country, make sure to communicate clearly with them about this. When renting cars abroad, although full coverage may have been purchased domestically, language barriers and information gaps might lead to additional insurance being upsold, resulting in poor customer experiences. It's recommended that renters directly purchase insurance at international rental offices as needed to avoid duplicate expenses and unnecessary trouble. I rented a Toyota Sienna but was given a regular business vehicle instead.

Praticidade na devolução

Not

There are hidden charges, such as secretly adding roadside assistance fees. Make sure to carefully review the contract details when signing.

The office staff are very cooperative especially Karim and Mohammed.