CAR RENTAL REVIEWS ON OK MOBILITY IN MADRID

Shutlle bus very difficult to pick up

Shuttle bus dificult to find

I thought it was a small rental company, but the car return process was very smooth.

Unexpected and unannounced fees of €50 due to arrival at 10:30 pm !!

Very satisfied

Picking up the car was very slow due to the high number of people. At around 11 AM local time, only two out of five counters were open. The staff was sluggish, and it took over two hours to get the car. The vehicle itself was in decent condition with various features. Returning the car was relatively quick. They offered an upgrade and insurance at pickup, but you can just decline.

Very good

Very good, they do not cause unnecessary trouble. If you don't want to upgrade the car model or buy insurance from the store, just refuse.

Quick pickup and return, no sales pressure, courteous staff.

Got upgraded to a larger car without additional charges.

The service staff is not very friendly, the location is inside a hotel lobby and not that easy to spot. The vehicle delivery is also not handled professionally. They are under-staffed, I spent more than an hour waiting in line, taking the delivery, and returning the car. They want to charge you for anything and everything.

Easyrentcars.com has been very helpful in resorting the insurance claims. They have very prompt customer service and all emails are replied within reasonable time with clear and concise instructions.

There were only two staff members, but overall they were fairly efficient. It took about 10-15 minutes to process each order. They did try to upsell their own insurance, but once they knew I had third-party coverage, they didn't push further.

Not bad

Overall, I am quite satisfied. The cost performance is high (except for the difficulty in finding the pickup location). However, it's been three days since I returned the car, and I haven't received my deposit back yet. I will provide additional feedback once it's refunded.

Good service attitude, but forced to buy insurance

Pick-up and drop-off were very smooth. The staff were professional and communicated well in English!