BARCELONA CAR RENTAL REVIEWS

Returning the car was a stress, but the woman at the return counter said not to worry they will take care of it now

When picking up the car, I accidentally left my wallet at the service counter. I tried contacting the car rental company through QEEQ customer service but couldn't reach them. Thankfully, the rental company reached out to us proactively, and I got my wallet back. Big thumbs up to them!

They required us to purchase roadside assistance, claiming it was mandatory for entering France.

Extremely satisfied

I originally booked an Alfa Tonale from Arrow, but they gave me a relatively new Toyota Raize instead. It only had 6,000 kilometers on it and was a plug-in hybrid, which was quite nice. The car was spacious as well. Since I purchased full insurance, the return process was very smooth—they just checked if the tank was full, and that was it. The deposit was refunded quickly; I received the money the next day. The only downside was that both pickup and drop-off were in the underground parking lot on B4 next to the store. The sharp turns there really tested my driving skills. When returning the car, the staff inspected it at the roadside near the store and asked me to drive it back down before coming up again.

The staff assisting us was very kind and patient. In the end, we purchased insurance and received half a tank of fuel as a bonus.

Satisfied

We booked an SUV for five people, but were given a station wagon. The space was relatively limited, although the trunk was quite large and fit all the luggage.

The reservation was made with Alamo, but they are actually partnered with Europcar. I've booked cars through them several times, and their service is very professional. Although we booked a category of vehicle like a Renault Scénic, I was worried that it might be a bit tight for five people plus luggage. However, seeing that we had a larger group and more luggage, the staff provided us with a much larger car than the one we booked. Many thanks to the kind employee!

The entire process was very smooth and enjoyable. It was a very pleasant car rental experience.

Renting a car was easy, the service was excellent, the staff spoke good English, and returning the car was hassle-free.

They promoted the insurance a bit, but the cost was much higher than QEEQ. The car was in excellent condition and the price was reasonable.

The vehicle check and return process is relatively fast.

The location is very close to the attraction, but the storefront is quite small. The car was parked in an underground garage nearby. Initially, I was given a compact SUV with significant wear on the front right tire. The next day, I went to the airport and exchanged it for a Citroën C4, but I had to wait several hours.

The overall process was quick and convenient.

Pretty good.

Overall, the car rental experience was good. Unlike in Italy, they didn’t nitpick excessively. However, the back seat of the car was a bit loose, which affected the riding experience.

Went in the afternoon, and the staff at Sants station handled everything very quickly.

Excellent