CAR RENTAL REVIEWS ON CENTAURO IN BARCELONA

Satisfied

First, there were only one or two people at the rental counter, so the waiting time was quite long. I was the fourth in line and waited for over an hour. Second, the various service charges during the process were annoying (more mentioned in other reviews). After charging me a 1400 EUR deposit for vehicle damages, I saw the car I was renting, which was covered in scratches. I immediately took a full video of the car (see attachment), went back to the counter, and the staff said that the video was not acceptable, they needed photos (deliberate difficulty?). So, I took photos and argued with her for a long time. Finally, she reluctantly noted the scratches on my rental agreement and stamped it. Third, after completing the paperwork, I found out that I wasn't given the car model I reserved. They insisted that I accept a smaller Kia. If I disagreed, the only option was a manual car, or I had to wait until an automatic one was available, with no clear time frame. There was no apology whatsoever, even though they knowingly downgraded my car model. This was deceitful! Fourth, the car key had a low battery, and on the fifth day, we had to press the key against the start button to start the car. We needed to search for a Kia store to replace the battery since the car couldn't start with the key. You can imagine my panic! I don't even want to mention my feelings further. Overall, highly not recommended!!

Very satisfied

Efficient service, booking can be held for free for 12 hours. If you can't pick up the car at the agreed time, you can collect it within 12 hours.

The car rental company had a staff member who insisted I purchase the €47 insurance. He had a very poor attitude when I refused, and after lengthy discussions, I ended up buying it. Actually, I had already purchased full insurance through the platform, but the rental company couldn't see it. As a result, I had to cancel the full insurance from the platform. The platform's full coverage was only €150, whereas theirs was €47 per day—totally not worth it. However, the platform's customer service lady was extremely patient and helped with translation. I am very grateful.

Satisfied.

Pretty good, except for the high deposit amount.

Communication with the staff at the pickup location was average. Couldn't find anyone in the garage, everything was self-service, and I wasn’t sure how to handle the minor scratches on the car.

Focused on delivering happiness and freedom.

Overall, it was pretty good.

Average, unable to reach the roadside assistance service.

Professional and satisfactory. The car was in good condition with minimal scratches, unlike my previous rental experience with Europcar where the car had many scratches, leading to disputes afterward.

Very satisfied

Excellent

If the staff's statements are not truthful, what part of this rental company can be trusted?

Due to the inconvenience of parking in Barcelona, I returned the car early at a different location. There was a 40 EUR fee. The car pickup was convenient, with no additional requirements, and the car was new.

The service was professional. Although they introduced additional insurance, they proceeded with other formalities without any unpleasantness after I declined. The vehicle was relatively new and in good condition.

Very fast service

Very good.

Pretty good.