The service is decent. They do promote insurance, but it's not mandatory. They explain that if insurance has already been purchased on a domestic platform, there is no compulsory requirement.
There was a stone chip on the windscreen which they charged us €466 to repair which is excessive and a con. We are in the process of asking QEEQ to intercede.
There were quite a few upsell attempts, but I declined all of them. I forgot to refuel the car before returning it, so I was charged a service fee, which was quite expensive! Remember to return the car with a full tank.
For the first time, I was charged an emissions fee, and there was another fee that I didn't quite understand, which was also quite expensive.
I booked a manual transmission car but was given an automatic one; the vehicle was brand new.
El servicio en mostrador es muy lento y malo, no son amables solo buscan la manera de cobrar más, a pesar de que ya uno trae la reservación completa en QEEQ.COM, por ejemplo les dije que estaría 3 días en Portugal y me cobraron por 9 días un"permiso para andar por Portugal" o no me lo rentaban. También me quisieron dar un carro más chico "fíat" a pesar de que ya tenía mi reservación por un Toyota, o que pagara por un Mercedes.
Al entregarlo el tanque marcaba 8/10 y me dijeron que tenían que poner menos para que se registrara en el sistema. El carro lo entregué el jueves a mediodía y no me han liberado el apartado de "fianza". Son unos abusadores
About QEEQ:10.0/10
Me pareció muy buena aplicación, muy fácil de usar, muy didáctica y clara. Transparente
I rented a Polo, but the rental company gave me an old, beat-up Toyota. The car showed a tire pressure warning after just one day, and I had to exchange it in another city, which caused great inconvenience to my trip. During the car return, an attendant, who seemed to be Indian, inspected the car with a flashlight, nitpicking every little thing. They blamed some scratches on me even though they weren't my fault. Since I swapped the car midway and forgot to take photos, I had no choice but to accept their damage assessment. I suspect they were nitpicking because I didn't buy their insurance. On top of that, they charged some €0.5 daily emissions fee, which I find shameless.
Car was very underpowered for a 5+2
We also unfortunately had a flat tire and there was no tire weld or spare wheel in the car as we were on our way back to the airport, which was very frustrating and could’ve made us miss our flight
About QEEQ:10.0/10
Try and make people aware there is a £800 euro deposit if you don’t take their insurance even if you insured elsewhere
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