The service is decent. They do promote insurance, but it's not mandatory. They explain that if insurance has already been purchased on a domestic platform, there is no compulsory requirement.

Good service at the store

Great service attitude. Although the car had some minor damage initially, they marked it themselves. There were no issues upon return.

A hidden cost of €30 was added at the desk to with the airport. Ot very happy about that.

The car was fine and the staff very helpful. The hire location is close to Plaza Espana in a narrow one way street, currently exacerbated by major building works. It can be challenging to collect and return the vehicle with so little space to manoeuvre - a skip full of rubble was being passed over the car as we were trying to hand it back and the traffic was horribly backed up. If europcar could arrange a separate secure area for pickup and return it would be great.