The service is decent. They do promote insurance, but it's not mandatory. They explain that if insurance has already been purchased on a domestic platform, there is no compulsory requirement.

We had two people and two large suitcases; the car we originally booked couldn't fit them. The staff said we couldn't place them on the back seat or we'd be fined (though I doubt that would actually be the case). They offered an upgrade at a cheaper price, but it still would have cost us nearly 2000 extra. We firmly declined, and in the end, they upgraded us to an SUV for free! Extremely grateful!!!

Very efficient. Free upgrade !!!

I booked an automatic car, but given a manual gear car as they did not have it at this location, I have no choice but to take it.