ALAMO CAR RENTAL REVIEWS IN SPAIN

The car rental staff Hugo provided very attentive, thoughtful, and clear service, with timely reminders.

Very satisfied. After reading some reviews mentioning aggressive insurance upselling, I was a bit worried. However, the rental company only asked once, and when I declined, that was it. Their attitude during both pickup and drop-off was great. Only a 200-euro deposit was required, and just one card for the guarantee. The car itself was quite new with only 9,000 kilometers, easy to drive, and overall excellent.

The reserved time had arrived, but the car was not ready yet. Waited for over 20 minutes.

The service was excellent, picking up and returning the car was very convenient.

Overall, it's pretty good, but the price was quite expensive during the Holy Week.

The service is very nice, meeting the standard of a good salesperson.

Great, simple and straightforward.

The actual vehicle provided was different from the one reserved, and an additional fee was required to get the available model on-site.

Quite good.

Quite satisfied.

Very satisfied.

Very satisfied.

The reserved car model was not available at the store, and the staff forced an upgrade with extra charges. Thankfully, after contacting the Zuzuche customer service, Zuzuche covered the upgrade costs. Later, I found out this is a common practice in Spain during peak seasons, where they attract customers with low prices and then force upgrades.

It's okay, but the wait time for picking up the car was too long.

They told me Jeep Renegade would be my car and even misled me by saying the police would fine me if they saw luggage inside the car.

Very satisfied. After I got the car, there was a constant warning about the key's low battery. I drove for a few days but couldn't find a place selling button batteries, so I let it go. Of course, the remote functions of the key worked perfectly during the rental period.

Pretty good

The overall service is quite good. They introduce additional insurance but do not force you to buy it; it’s entirely up to your choice. The car provided was not the one reserved, but its condition was good and the trunk space was spacious enough.

Completely unresponsive to emergencies; took the money but failed to provide the car.

Quite satisfied. The selected car model was not available at pickup, but they offered two options, and I chose the FORD PUMA small SUV. It had over 60,000 kilometers on it but looked very new. I informed the staff that I had already purchased insurance domestically, and they didn’t object. Everything is digital now; you just confirm and sign on a PAD, and they'll send an email to you. An additional deposit of 200 euros was charged. There are two points to note: First, the pickup time depends on the actual time you go to handle the paperwork. If your original return time aligns exactly with a full day, you’ll be charged for an extra day, so make sure the staff adjusts the return time accordingly. Second, the car doesn’t come with a full tank, and you don’t need to return it with a full tank, but the fuel level must be higher than at pickup. This can be tricky to manage—I ended up adding fuel worth a dozen euros more, and it wasn’t refundable. The deposit was returned within two to three days after the car was dropped off.