ALICANTE AIRPORT CAR RENTAL REVIEWS

Quick process, no long queues

Easy process

The pickup location is very inconvenient, not located inside the airport, and it closes at 9 PM sharp with no exceptions. They provided a full-size MPV from a local Spanish brand, which has a spacious interior and is very practical to use.

Very satisfied, no sales pressure throughout the process. They gave me a new car, and the deposit was refunded within minutes after returning the car. Extremely comfortable and satisfying.

Very satisfied. Recommended the convertible T-Roc with a rooftop cover for 30 euros per day. After checking the model, it looked good, so I agreed.

Car was new, in perfect condition and very clean. Very fast pick up and drop of, nice staff as compared to other companies

It was easy to book and good price/quality

A great smooth pick up process. The staff were really helpful and friendly. Car was very clean inside and out. Staff at drop off point again, really helpful and very friendly indeed.

I really like using QEEQ. Its very straight forward booking proces. What I REALLY like though is that fact that you know exactly waht you are paying for up front. No hidden costa at all. So you have peace of mind at the car hire counter knowing that you can refuse all the sales patter if you want to. This goes a long way with me.

Alicante Airport wasn’t crowded, just two customers and two staff at the desk, so there was basically no waiting time.

Overall quite satisfied, efficient service.

This Company is absolutely appalling. They bullied us into taking some insurance policy which we didn't need, and said that if we didn't take it, they would charge us over €1500 deposit. We didn't get the car we booked, even though it was supposed to be guaranteed. The staff were rude, extremely unhelpful and downright unprofessional. I definitely would never use them again. Even on drop off, they were rude. They made me re-park the car and criticized me for not filling the car up at their designated fuel station (I assume they get a commission for that as well!)

Love the ease with which you can book a car, just wish on the App you could filter automatic cars!!

hicieron un escándalo con la impresión de mis documentos de permiso internacional de conducir...que la otra oficina aceptó sin problema

Very good.

Nice small car, just what we needed.

Excellent

My friend recommended us to use ZuzuCar. On April 20th, we rented a car after my friend advised against purchasing insurance and told us to record videos of the car during pickup. At the car pickup, we filmed all the scratches and the car body. We booked the car online and picked it up at Alicante Airport. The staff told us to buy insurance, but we declined. The rental was very cheap, costing only 757 RMB from April 20th to May 3rd. We understood they were pushing insurance to make money, as the insurance would cost 378 euros. We insisted on not buying it. However, the staff said that if there were scratches over 5 cm, we'd have to pay 1350 euros. At that point, I was tempted to buy, but my friend insisted it wasn’t necessary, so we ended up not purchasing insurance. Another issue arose because I didn’t have the physical copy of my driver’s license. I only had a notarized and Hague-certified copy, which they refused. Later, my husband used the international driving license translation service from Alipay, and the staff accepted it. However, they insisted on adding a second driver fee for 130 euros, making my husband the second driver; otherwise, we couldn't proceed. We agreed immediately, as we just wanted to get the car. Finally, we successfully picked up the car. During the rental period, I didn’t dare drive out of fear since we didn’t buy insurance. My husband was cautious with parking and driving, and there were no issues. Eventually, the return process went smoothly. We returned the car at 7 a.m. on May 3rd, cleaned thoroughly, without a single scratch or dent. The staff inspected the car with a flashlight on her phone, checking every detail. All the scratches she pointed out were already documented in my photos, and she confirmed everything as okay. After a 10-minute inspection, she gave me a thumbs-up and said I was good to go. I asked whether I needed to sign anything to confirm, but she said no and that I could leave. I also asked when the deposit would be refunded, and she said it would take 7-10 business days, or possibly sooner. The deposit was the 1350 euros frozen due to not purchasing insurance. However, the next day, I received an email stating they would deduct 100 euros. I was stunned. Everything had been confirmed as okay, so why was I being charged? I quickly contacted customer service via the ZuzuCar app. Due to the time difference, we exchanged emails over a few days. They claimed there were scratches on the wheels and wanted me to pay 100 euros. I couldn’t believe it—who thinks about photographing the wheels during pickup? It felt absurd! I responded via email, refusing to agree. Eventually, ZuzuCar negotiated with them, refunded me 30 euros, and offered a 200 RMB coupon. After several days of back-and-forth, I decided to drop the issue. For future rentals, make sure to take thorough photos and videos during pickup, and record the entire return process too.

The guy on the desk at Goldcar was possibly the rudest person I have ever dealt with. He definitely shouldn’t work in customer service. He was very put out we had our own Insurance and therefore did not require his. If goldcar and up as an option in qeeq again I would not book.

Qeeq service and information are excellent.

The wait time was too long, but the staff provided great service. It is inside the airport, so it was easy to find.

Perfect score, both pick-up and drop-off went very smoothly.

Excellent!

The car rental company aggressively pushes insurance.

The service attitude is very good.