The service attitude of the staff at the Seville Enterprise counter was terrible. I had a reservation to pick up the car at 5:30, but the car wasn't ready at all. We had to wait standing at the counter for over forty minutes. The car we eventually got already had 80,000 kilometers on it, was an old model, and had scratches all over. Later, while driving up a slope in the parking lot, the car even stalled. Since I had already purchased full insurance through Zuzuche, I carefully checked the bill, only to find that the clerk had added a €100 insurance without asking. It was so frustrating! After arguing, they reluctantly removed the insurance. This was the most disappointing car rental experience I've had.

Unfriendly attitude

The staff were very enthusiastic, patient, and polite.

Great car. Friendly service at pick up and effortless drop off.

Easy as usual.

Picking up this car was a bad experience. Waited close to an hour for their shuttle from the airport, then another hour at the counter. Their staff and system were totally overwhelmed, unprepared and dysfunctional. One of the worst car rental experiences I've had in years of renting vehicles all over the world.