We went really early so there was no line at all. The staff explained everything very clearly and even recommended a local ETC device, which made getting on and off the highway way more convenient.
Great service and very smooth pickup. They did try to upsell some insurance at the counter, but once I told them I’d already bought full coverage on QEEQ, they stopped pushing it. Car inspection at drop-off was quick and efficient.
It was probably because it was still early and there weren’t many people, so there was no line at all. As soon as I walked up to the counter, the staff had clearly already pulled up my booking, called me by my name, and even had all the paperwork printed and ready.
The service was excellent! The staff, especially those handling pick-up and drop-off, helped me resolve many issues. The car provided was of great quality, powerful, and impressive!
The staff at the rental company were easy to communicate with, and both picking up and dropping off the car went smoothly. They said the deposit would be refunded within 5-6 days, but I’m still waiting to see.
Maybe because I didn't purchase full insurance at their office, the staff didn't seem very happy. The car only had half a tank of fuel when I picked it up, and it wasn't cleaned. However, they didn't say anything when I returned the car without a full tank.
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