ITALY CAR RENTAL REVIEWS

Pretty good overall.

QEEQ’s customer service was really prompt and pretty attentive.

Overall pretty satisfied.

The whole process was really quick and hassle‑free.

Their English was excellent and they were really polite.

The staff at the rental company were honestly amazing. Super friendly, easy to talk to, and all the paperwork was handled really smoothly. Even when their system went down that day, they switched to filling everything out by hand and still got it done really fast.

Great service and very smooth pickup. They did try to upsell some insurance at the counter, but once I told them I’d already bought full coverage on QEEQ, they stopped pushing it. Car inspection at drop-off was quick and efficient.

Really good overall.

Pick-up was super quick and efficient. We actually got a newer, upgraded car than the one we booked online. The car was in excellent condition, very fuel-efficient, and really easy to drive with strong power and stable handling. The staff were friendly with no hard selling at all. Both pick-up and return were hassle-free – just hand over the keys and you’re done. The parking area is spacious, very close to the station, and easy to find with Google Maps.

Pick-up and drop-off were both really smooth and convenient, and there were no hidden charges at all. After landing I got a text asking me to complete an online check-in form, and once that was done the paperwork at the counter went super fast. The car was in decent condition too — not brand new, but clearly well maintained.

Front desk staff were super welcoming, pickup and return were easy, and they even upgraded me to a nicer SUV for free.

Super easy rental process and the car was very simple to drive—though next time I’ll definitely go for an automatic.

When picking up the car, the staff wouldn’t accept the QEEQ booklet as a valid license. In the end, they only released the car after I showed a notarized document with a Hague Apostille. Everything else was fine, but if you’re booking with this company, make sure your documents will actually be accepted at pickup.

Super easy to find, all the rental counters are together. I’d definitely use them again next time.

They didn’t try to upsell any extra insurance, which I really appreciated.

They didn’t push any extra insurance at all, but for peace of mind I still asked about it at the counter and ended up taking their full coverage for about €300. Not sure if it’s because I bought the insurance, but they “upgraded” my car (though personally I felt it was actually a downgrade). When I returned the car, the highway to Milan was jammed and I ended up more than an hour late. They didn’t charge any extra fees, didn’t even inspect the car – I just handed over the keys and that was it. (Maybe that was also covered by the insurance.)

Had to wait a bit but it was totally fine – the two guys in front of me from Pakistan were just taking ages, it wasn’t the counter staff’s fault.

Very satisfied

they are the best company i rented with them multiple times most importantly they will reach you on whatsapp for signing the contract online checkin and if needed any help they will provide you

my trust with qeeq is getting better day by day