ROME FIUMICINO AIRPORT CAR RENTAL REVIEWS

Excellent

Very good, it's a local car rental company. They provided a hybrid vehicle, which is quite fuel-efficient.

The process was quick, and they provided the reserved car, which turned out to be diesel-powered. The engine was very strong, easily handling mountain roads and highways. Be sure to have certified official documents ready, as both the car rental company and the police will only recognize these.

Very satisfied.

Pretty good overall.

The car was very new, only driven for 5000 kilometers.

Satisfied

Overall very satisfied. I was initially worried that the insurance purchased through Piggy Car might face complications, but there were no issues at all.

Great service and easy communication.

Satisfactory

Very satisfied (¯▽¯).

Excellent!

Very satisfied

I picked up the car on time, but the car I reserved didn't exist. They gave me a small SUV instead, and I insisted on getting a car of equivalent size because I had planned for luggage space. They said if I wanted the Ford car, I would need to pay an extra €40 per day. I refused and immediately contacted the rental platform. The platform negotiated with them, but they ignored us. After persistently reasoning with them, they finally agreed to give me the car.
Additionally, I extended the rental by one more day. When picking up the car, they insisted I buy their insurance, even though I had already purchased one. They ignored me again, and after my persistent efforts, they charged my credit card with a €3000 credit limit, threatening to deduct it directly if there were any damages. Their attitude was very bad. I recommend everyone avoid renting from this company in the future.

Simple, efficient, and fast. Just returned the car and haven't received any extra charges so far.

The service was satisfactory.

Excellent car rental company

We booked more than a month in advance and rented a car that could seat three people and fit three 24-inch suitcases. However, we were given an Opel hatchback, and the trunk could only fit one large suitcase. Putting suitcases on the back seat was unsafe, and it also cramped the space for the backseat passengers. We firmly argued with the staff at the store and eventually got a larger car, but we had to wait for two hours, which wasted a lot of our time and resulted in us arriving at the hotel almost at 12:30 AM. Worried about disputes when returning the car, we purchased full insurance at the store for three days at €102. The return process went smoothly later. Make sure to take video recordings when picking up and returning the car.

The vehicle's technical condition was extremely poor. I rented the car on May 25, and by May 27, the clutch broke and the car became undrivable. On May 29, I returned to the rental store to exchange for another car. However, immediately after leaving the store, the dashboard displayed a fault warning. I went back to the store and requested another replacement, but the staff insisted the car was perfectly fine and refused to switch, claiming that it had just undergone maintenance and was in excellent condition. I reluctantly hoped it was just a false alarm on the dashboard and had no choice but to drive it away. Unfortunately, later that night when I reached my destination, the dashboard once again showed a fault warning, and the vehicle began to shake violently. Upon inspection by local professionals, they confirmed the car was unsafe to drive and required immediate repairs. Experiencing two consecutive cars in poor technical condition raises serious concerns about the company's management practices. Additionally, there was a communication barrier during vehicle pickup, and the staff seemed impatient and had a poor attitude.

Fairly satisfied, but there were some communication issues.