Hertz, Rome Fiumicino Airport Car Rental

3% OFF

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Rome Fiumicino Airport Information, Car Rental Instructions & Policies

Address

L. DA VINCI AP,CAR RETURN:PARKING A 1ST LEVEL,00054,IT

Telephone

+390665011553

Pick-up Instructions

The Hertz - Rome Fiumicino Airport car rental location is in terminal

You can walk to the counter of Hertz - Rome Fiumicino Airport car rental.

Rent a Car offices are located at the Domestic and International Arrival Halls, just follow the Rent a Car signs.

Drop-off Instructions

Please return the car to the parking lot by following the sign of Car Rental Return in the airport.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards from the following providers are accepted for rentals at this location: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 36.6 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in Italy

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

EUR 12/day

capped at EUR 168

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 10/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months).

EUR 15/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 15/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 6/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Austria Belgium France Germany Luxembourg Netherlands Portugal Slovenia Spain Show More Austria Belgium France Germany Luxembourg Netherlands Portugal Slovenia Spain Switzerland Finland Ireland Norway Sweden	EUR 16 per rental

Corss border to Slovenia is only allowed in Ljubjana.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100-4000 for other car models.

EUR 1900 for Fiat 500x,

EUR 1300 for Fiat 500,Hyundai I20 ,Dacia Logan,Vw Polo Hyundai Hb20,Toyota Aygo,Fiat 500,Opel Corsa,Fiat 500c,

EUR 1500 for Peugeot 208,Renault Clio,Clio Winter Tyres,Clio Winter Tyres,Toyota Aygo,Fiat 500,

EUR 1600 for Geely Coolray,Fiat Tipo,Fiat 500l,Fiat 500x,Volkswagen Golf,Jeep Renegade,Dacia Sandero,Fiat 500x,Volkswagen Golf Variant,Toyota Quest Manual, Volkswagen Polo Sedan T/line.,Fiat 500,

EUR 1900 for Ford Puma,Toyota Proace City,Toyota Proace City,Ford Custom,Boxer 6 9m3,Dacia Jogger,Clio Cargo Van,500 Cabrio Matic,Peugeot 107,

EUR 2000 for Captur Winter Tyres-diesel,Peugeot E 2008-electric,Renegade Plug In,Vauxhall Corsa E,Kia Xceed,Opel Grandland,Renault Scenic,Seat Ateca,Mercedes-benz Cla Shooting Brake,Fiat 500 Bev-electric,Fiat 500 Hybrid,Hybrid Plug In,Mitsubishi Xpander,Winter Tyres-diesel,Peugeot 5008 O Similar,Fiat Ducato,

EUR 2200 for Peugeot Traveller O Similar,

EUR 2500 for Ford Galaxy,Kia Carnival,Daily Tail Lift,Mercedes Gle,Mercedes Sprinter 14m3,Ford Transit 350l,Iveco Daily Refrigerated,

EUR 3000 for Ds 7,Opel Grandland,Daily 35c20 20m3,Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,Benz C Class,Alfa Romeo Tonale,Maserati Ghibli-diesel,Volkswagen Arteon,Fiat 500e-electric,Ford Transit Jumbo,Maserati Levante Winter-diesel-4wd,Daily 9 12m3,

EUR 3500 for Jaguar E-pace,

EUR 4000 for Model 3 Lr-electric,Polestar 2,Luxury (bmw X3),4x4 Winter Tyres-diesel-4wd,Mercedes Benz Cls-diesel-4wd,Premium Diesel,Toyota Landcruiser Prado,Mod Y Lr-electric,Mercedes Benz Gle-diesel--4wd,Tron S Sport-electric-4wd,Audi A8-diesel,

EUR 1600 for Geely Coolray,

EUR 1600 for Fiat Tipo,

EUR 1600 for Fiat 500l,

EUR 2000 for Captur Winter Tyres-diesel,

EUR 1600 for Fiat 500x,

EUR 2000 for Ford Puma,

EUR 1900 for Toyota Proace City,

EUR 1600 for Volkswagen Golf,

EUR 1600 for Jeep Renegade,

EUR 1600 for Dacia Sandero,

EUR 3000 for Ds 7,

EUR 2000 for Peugeot E 2008-electric,

EUR 2000 for Renegade Plug In,

EUR 1600 for Volkswagen Golf Variant,

EUR 1300 for Fiat 500,

EUR 1500 for Peugeot 208,

EUR 1300 for Hyundai I20 ,

EUR 1300 for Dacia Logan,

EUR 1500 for Renault Clio,

EUR 1500 for Clio Winter Tyres,

EUR 1900 for Ford Custom,

EUR 1300 for Vw Polo Hyundai Hb20,

EUR 4000 for Model 3 Lr-electric,

EUR 3000 for Opel Grandland,

EUR 3000 for Daily 35c20 20m3,

EUR 2500 for Ford Galaxy,

EUR 4000 for Polestar 2,

EUR 2500 for Kia Carnival,

EUR 3000 for Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,

EUR 2500 for Daily Tail Lift,

EUR 3000 for Benz C Class,

EUR 2000 for Vauxhall Corsa E,

EUR 2000 for Kia Xceed,

EUR 2000 for Opel Grandland,

EUR 3000 for Alfa Romeo Tonale,

EUR 2000 for Hyundai Tucson,

EUR 1900 for Boxer 6 9m3,

EUR 1900 for Dacia Jogger,

EUR 2000 for Seat Ateca,

EUR 1600 for Toyota Quest Manual, Volkswagen Polo Sedan T/line.,

EUR 2000 for Jeep Compass,

EUR 2000 for Mercedes-benz Cla Shooting Brake,

EUR 3000 for Maserati Ghibli-diesel,

EUR 4000 for Luxury (bmw X3),

EUR 4000 for 4x4 Winter Tyres-diesel-4wd,

EUR 2000 for Ford Tourneo Custom,

EUR 3000 for Volkswagen Arteon,

EUR 4000 for Mercedes Benz Cls-diesel-4wd,

EUR 2000 for Fiat 500 Bev-electric,

EUR 1300 for Toyota Aygo,

EUR 1500 for Toyota Aygo,

EUR 1900 for Clio Cargo Van,

EUR 1900 for 500 Cabrio Matic,

EUR 1500 for Fiat 500,

EUR 3000 for Fiat 500e-electric,

EUR 2000 for Fiat 500 Hybrid,

EUR 1600 for Fiat 500,

EUR 1300 for Opel Corsa,

EUR 1900 for Peugeot 107,

EUR 1300 for Fiat 500c,

EUR 4000 for Premium Diesel,

EUR 3000 for 4x4 Winter Tyres,

EUR 2500 for Mercedes Gle,

EUR 4000 for Toyota Landcruiser Prado,

EUR 3000 for Ford Transit Jumbo,

EUR 2500 for Mercedes Sprinter 14m3,

EUR 2000 for Hybrid Plug In,

EUR 2000 for Mitsubishi Xpander,

EUR 2000 for Winter Tyres-diesel,

EUR 2500 for Ford Transit 350l,

EUR 2000 for Peugeot 5008 O Similar,

EUR 4000 for Mod Y Lr-electric,

EUR 4000 for Mercedes Benz Gle-diesel--4wd,

EUR 4000 for Tron S Sport-electric-4wd,

EUR 4000 for Audi A8-diesel,

EUR 3000 for Maserati Levante Winter-diesel-4wd,

EUR 2500 for Iveco Daily Refrigerated,

EUR 3000 for Daily 9 12m3,

USD 1300 for ,

EUR 3600 for Opel Grandland,Ford Galaxy,Kia Carnival,Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,Daily Tail Lift,Benz C Class,Alfa Romeo Tonale,Ford Tourneo Custom,Fiat 500e-electric,4x4 Winter Tyres,Toyota Landcruiser Prado,Audi A5 Sw-diesel,Mercedes Sprinter 14m3,Eqb 250 Ev,Winter Tyres-diesel,Peugeot 5008 O Similar,Daily 9 12m3,

EUR 3600 for ,

EUR 2600 for Geely Coolray,Captur Winter Tyres-diesel,Fiat 500x,Ford Puma,Toyota Proace City,Volkswagen Golf,Renegade Plug In,Volkswagen Golf Variant,Ford Custom,Polestar 2,Kia Xceed,Citroen C-elysee,Dacia Jogger,Seat Ateca,Jeep Compass,Clio Cargo Van,Bmw X1 Xdrive20d-diesel,Hybrid Plug In,Mitsubishi Xpander,

EUR 2600 for ,

EUR 1600 for Fiat Tipo,Fiat 500l,Jeep Renegade,Dacia Sandero,Peugeot E 2008-electric,Captur Winter Tyres,Lancia Ypsilon Cassina,Vauxhall Corsa E,Fiat 500 Bev-electric,Fiat 500,Peugeot 107,Fiat 500c,

EUR 1600 for ,

EUR 1300 for Fiat 500,Peugeot 208,Hyundai I20 ,Dacia Logan,Renault Clio,Clio Winter Tyres,Clio Winter Tyres,Toyota Aygo,Fiat 500,Fiat 500,Opel Corsa,

EUR 1300 for ,

EUR 4000 for Ds 7,Citroen C3 Electric,Luxury (bmw X3),4x4 Winter Tyres-diesel-4wd,E Tron Ev,Skoda Enyaq Electric,Maserati Grecale-4wd,Mercedes Benz Gle-diesel--4wd,Audi A8-diesel,Maserati Levante Winter-diesel-4wd,

EUR 4000 for ,

EUR 3000 for Toyota Proace City,Daily 35c20 20m3,Boxer 6 9m3,Ford Transit Jumbo,Ford Transit 350l,Iveco Daily Refrigerated,

EUR 3000 for ,

EUR 2000 for ,

USD 1600 for ,

USD 2100 for ,

USD 2600 for ,

USD 2900 for ,

USD 3600 for ,

USD 3800 for ,

EUR 2900 for ,

EUR 2100 for ,

EUR 3900 for ,

Theft Insurance Excess differs by car model:

EUR 2000 for Fiat 500,Hyundai I20 ,Dacia Logan,Vw Polo Hyundai Hb20,Toyota Aygo,Fiat 500,Opel Corsa,Fiat 500c,

EUR 2000 for Peugeot 208,Renault Clio,Clio Winter Tyres,Clio Winter Tyres,Toyota Aygo,Fiat 500,

EUR 2300 for Geely Coolray,Fiat Tipo,Fiat 500l,Fiat 500x,Volkswagen Golf,Jeep Renegade,Dacia Sandero,Fiat 500x,Volkswagen Golf Variant,Toyota Quest Manual, Volkswagen Polo Sedan T/line.,Fiat 500,

EUR 2600 for Ford Puma,Toyota Proace City,Toyota Proace City,Ford Custom,Boxer 6 9m3,Dacia Jogger,Clio Cargo Van,500 Cabrio Matic,Peugeot 107,

EUR 2300 for Captur Winter Tyres-diesel,Peugeot E 2008-electric,Renegade Plug In,Vauxhall Corsa E,Kia Xceed,Opel Grandland,Renault Scenic,Seat Ateca,Mercedes-benz Cla Shooting Brake,Fiat 500 Bev-electric,Fiat 500 Hybrid,Hybrid Plug In,Mitsubishi Xpander,Winter Tyres-diesel,Peugeot 5008 O Similar,Fiat Ducato,

EUR 2900 for Peugeot Traveller O Similar,

EUR 3000 for Ford Galaxy,Kia Carnival,Daily Tail Lift,Mercedes Gle,Mercedes Sprinter 14m3,Ford Transit 350l,Iveco Daily Refrigerated,

EUR 3600 for Ds 7,Opel Grandland,Daily 35c20 20m3,Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,Benz C Class,Alfa Romeo Tonale,Maserati Ghibli-diesel,Volkswagen Arteon,Fiat 500e-electric,Ford Transit Jumbo,Maserati Levante Winter-diesel-4wd,Daily 9 12m3,

EUR 3600 for Jaguar E-pace,

EUR 2300 for Geely Coolray,

EUR 2300 for Fiat Tipo,

EUR 2300 for Fiat 500l,

EUR 2300 for Captur Winter Tyres-diesel,

EUR 2300 for Fiat 500x,

EUR 2600 for Ford Puma,

EUR 2600 for Toyota Proace City,

EUR 2300 for Volkswagen Golf,

EUR 2300 for Jeep Renegade,

EUR 2300 for Dacia Sandero,

EUR 3600 for Ds 7,

EUR 2600 for Peugeot E 2008-electric,

EUR 2600 for Renegade Plug In,

EUR 2300 for Volkswagen Golf Variant,

EUR 2000 for Fiat 500,

EUR 2000 for Peugeot 208,

EUR 2000 for Hyundai I20 ,

EUR 2000 for Dacia Logan,

EUR 2000 for Renault Clio,

EUR 2000 for Clio Winter Tyres,

EUR 2000 for Toyota Proace City,

EUR 2000 for Ford Custom,

EUR 2000 for Vw Polo Hyundai Hb20,

EUR 4000 for Model 3 Lr-electric,

EUR 3600 for Opel Grandland,

EUR 3600 for Daily 35c20 20m3,

EUR 3000 for Ford Galaxy,

EUR 4000 for Polestar 2,

EUR 3000 for Kia Carnival,

EUR 3600 for Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,

EUR 3000 for Daily Tail Lift,

EUR 3600 for Benz C Class,

EUR 2600 for Vauxhall Corsa E,

EUR 2600 for Kia Xceed,

EUR 2600 for Opel Grandland,

EUR 3600 for Alfa Romeo Tonale,

EUR 2600 for Hyundai Tucson,

EUR 2600 for Boxer 6 9m3,

EUR 2600 for Dacia Jogger,

EUR 2600 for Seat Ateca,

EUR 2300 for Toyota Quest Manual, Volkswagen Polo Sedan T/line.,

EUR 2600 for Jeep Compass,

EUR 2600 for Mercedes-benz Cla Shooting Brake,

EUR 3600 for Maserati Ghibli-diesel,

EUR 4000 for Luxury (bmw X3),

EUR 4000 for 4x4 Winter Tyres-diesel-4wd,

EUR 2600 for Ford Tourneo Custom,

EUR 3000 for Volkswagen Arteon,

EUR 4000 for Mercedes Benz Cls-diesel-4wd,

EUR 2600 for Fiat 500 Bev-electric,

EUR 2000 for Toyota Aygo,

EUR 2600 for Clio Cargo Van,

EUR 2600 for 500 Cabrio Matic,

EUR 3600 for Fiat 500e-electric,

EUR 2600 for Fiat 500 Hybrid,

EUR 2300 for Fiat 500,

EUR 2000 for Opel Corsa,

EUR 2600 for Peugeot 107,

EUR 2000 for Fiat 500c,

EUR 4000 for Premium Diesel,

EUR 3000 for 4x4 Winter Tyres,

EUR 3000 for Mercedes Gle,

EUR 4000 for Toyota Landcruiser Prado,

EUR 3600 for Ford Transit Jumbo,

EUR 3000 for Mercedes Sprinter 14m3,

EUR 2600 for Hybrid Plug In,

EUR 3000 for Mitsubishi Xpander,

EUR 2600 for Winter Tyres-diesel,

EUR 3000 for Ford Transit 350l,

EUR 2600 for Peugeot 5008 O Similar,

EUR 4000 for Mod Y Lr-electric,

EUR 4000 for Mercedes Benz Gle-diesel--4wd,

EUR 4000 for Tron S Sport-electric-4wd,

EUR 4000 for Audi A8-diesel,

EUR 3600 for Maserati Levante Winter-diesel-4wd,

EUR 3000 for Iveco Daily Refrigerated,

EUR 3600 for Daily 9 12m3,

USD 2000 for ,

EUR 3600 for ,

EUR 2600 for ,

EUR 2300 for Fiat Tipo,Fiat 500l,Jeep Renegade,Dacia Sandero,Peugeot E 2008-electric,Captur Winter Tyres,Lancia Ypsilon Cassina,Vauxhall Corsa E,Fiat 500 Bev-electric,Fiat 500,Peugeot 107,Fiat 500c,

EUR 2300 for ,

EUR 2000 for Fiat 500,Peugeot 208,Hyundai I20 ,Dacia Logan,Renault Clio,Clio Winter Tyres,Clio Winter Tyres,Toyota Aygo,Fiat 500,Fiat 500,Opel Corsa,

EUR 2000 for ,

EUR 4000 for ,

EUR 3000 for Toyota Proace City,Daily 35c20 20m3,Boxer 6 9m3,Ford Transit Jumbo,Ford Transit 350l,Iveco Daily Refrigerated,

EUR 3000 for ,

EUR 1300-4000 for other car models.

USD 2300 for ,

USD 2600 for ,

USD 2900 for ,

USD 3600 for ,

USD 3800 for ,

EUR 2900 for ,

EUR 3900 for ,

Third Party Liability Insurance Excess differs by car model:

EUR 0 for Opel Grandland,Ford Galaxy,Kia Carnival,Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,Daily Tail Lift,Benz C Class,Alfa Romeo Tonale,Ford Tourneo Custom,Fiat 500e-electric,4x4 Winter Tyres,Toyota Landcruiser Prado,Audi A5 Sw-diesel,Mercedes Sprinter 14m3,Eqb 250 Ev,Winter Tyres-diesel,Peugeot 5008 O Similar,Daily 9 12m3,

EUR 0 for ,

EUR 0 for Geely Coolray,Captur Winter Tyres-diesel,Fiat 500x,Ford Puma,Toyota Proace City,Volkswagen Golf,Renegade Plug In,Volkswagen Golf Variant,Ford Custom,Polestar 2,Kia Xceed,Citroen C-elysee,Dacia Jogger,Seat Ateca,Jeep Compass,Clio Cargo Van,Bmw X1 Xdrive20d-diesel,Hybrid Plug In,Mitsubishi Xpander,

EUR 0 for Fiat Tipo,Fiat 500l,Jeep Renegade,Dacia Sandero,Peugeot E 2008-electric,Captur Winter Tyres,Lancia Ypsilon Cassina,Vauxhall Corsa E,Fiat 500 Bev-electric,Fiat 500,Peugeot 107,Fiat 500c,

EUR 0 for Fiat 500,Peugeot 208,Hyundai I20 ,Dacia Logan,Renault Clio,Clio Winter Tyres,Clio Winter Tyres,Toyota Aygo,Fiat 500,Fiat 500,Opel Corsa,

EUR 0 for Ds 7,Citroen C3 Electric,Luxury (bmw X3),4x4 Winter Tyres-diesel-4wd,E Tron Ev,Skoda Enyaq Electric,Maserati Grecale-4wd,Mercedes Benz Gle-diesel--4wd,Audi A8-diesel,Maserati Levante Winter-diesel-4wd,

EUR 0 for Toyota Proace City,Daily 35c20 20m3,Boxer 6 9m3,Ford Transit Jumbo,Ford Transit 350l,Iveco Daily Refrigerated,

EUR 0 for Toyota Quest Manual, Volkswagen Polo Sedan T/line.,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 mi from Rome Fiumicino Airport

17.3 mi from Rome Ciampino Airport

Railway Stations

12.2 mi from Roma Trastevere Station

12.5 mi from Roma San Pietro Station

13 mi from Roma Ostiense

Hotels

8.2 mi from Sheraton Parco de' Medici Rome Hotel

13.7 mi from Colonna Palace Hotel

17.3 mi from Hotel Artis

Other Landmarks

13.7 mi from Piazza Venezia

14 mi from Piazza di Spagna

15.2 mi from Appia Antica

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 41.79304 12.255079

Location Images

The Rental Desk

Guest Reviews

Total points： 7.4 / 10 Good

Vehicle condition: 1.4
Vehicle cleanliness: 1.5
Spaciousness: 1.7
Counter staff: 1.0
Pick-up location: 1.3
Drop-off location: 1.5
Pick-up time: over 60 mins
Drop-off time: 0-10 mins

A.Simcox
Rome
5.3 /10 Average
Reviewed: Friday, December 26, 2025
Hertz wouldn’t rent to me. I contacted them ahead of time to see if they would accept my temporary license and they said they would. Upon arrival they told me they wouldn’t accept it and so they couldn’t rent to me. I ended up renting from a different company.
Read More >
Anonymous
Rome
5.3 /10 Average
Reviewed: Friday, December 26, 2025
Second time I used Hertz and found the service below average and the amount of time for picking up car way too long.
Read More >
Raj M
Rome
5.7 /10 Average
Reviewed: Friday, December 26, 2025
The car wasnt in the greatest shape. The pick up took inordinately long and had me visiting multiple desks! Also, I paid extra for a GPS system (that turned out to be inbuilt) in the car but had not been updated! It kept on misdirecting me and I had to use google maps on my phone
Read More >
Ed
Rome
7.7 /10 Good
Reviewed: Friday, December 26, 2025
Ticket system at the desk had run out of paper leaving numerous customers confused about how to queue. Staff didn’t seem particularly interested in resolving the problem. Once being served, I was processed quickly and efficiently.
Read More >
G.Burns
Rome
9 /10 Excellent
Reviewed: Friday, December 26, 2025
They added €130 onto total bill for fuel/refuelling cost which would be refunded if brought back full. Car was full but the return staff charged anyway as he ‘forgot’ to confirm that car was brought back full on electronic form. Only sorted because I pointed out the extra charge. It was obvious this ‘mistake’ happens a lot
Read More >
M.Barak
Rome
8.7 /10 Very good
Reviewed: Friday, December 26, 2025
Waited for very long time at the counter. The person at the counter tried to cheat me several times: insurance, car type, price...
Read More >
Anonymous
Rome
2.7 /10 Poor
Reviewed: Friday, December 26, 2025
Staff at counter was very rude at drop off. Staff at pickup were dismissive and not helpful. Forced car on us we did not want or book. They tried to up sell us to get what we had originally booked. Horrible hertz.
Read More >
Anonymous
Rome
5.7 /10 Average
Reviewed: Friday, December 26, 2025
The car had PLENTY of dings and scratches, many of which I had to point out when picking the car up. They don't have unlimited mileage on our car rental, and we only found out about this after we picked up the car. When we returned the car, we had to wait about 40 minutes in line, thankfully we got to the airport early. We were happy to pay the charges, but when we received the receipt and asked our service person, they kept giving us vague answers that didn't make sense. We then went into the manager's office who then proceeded to say that in Italy, there are taxes on taxes. Okay? What does that mean? He wouldn't go on to explain any more. Just beware of hidden charges at Hertz, Dollar and the rest of the fleet, just another typical car rental shop that sends you hidden charges upon return of a vehicle.
Read More >
p.lounder
Rome
7.7 /10 Good
Reviewed: Friday, December 26, 2025
Wait for picking up car was 2 1/2 hours It was busy but lacked systemisation.
Read More >
T.Cheung
Rome
4.7 /10 Average
Reviewed: Friday, December 26, 2025
A long waiting time for getting to the counter about 45minutes and the car cannot allow driver under 30 my Son 27 cannot drive then we need to change to a very high miles, searched, bad cleaning Opel Insigna but the cost is the same as my booking, ever had such bad conditions rental car before, will never use Hertz car rental in the future !
Read More >
H.Fry
Rome
7.3 /10 Good
Reviewed: Friday, December 26, 2025
It was terrible picking up the car. When we arrived at 10pm with pregnant wife and 2 under 4 it made no difference and we were 26th in the queue with the car rental place closing at 12pm. How can they not see that they would need more than 2 staff working. People were going crazy. We ended up having to spent £550 to get a car!
Read More >
JT00187
Rome
8.3 /10 Very good
Reviewed: Friday, December 26, 2025
It took a while to complete paperwork thus time. I’m not sure why as Zi am a Gold member and have rented from this office 4 times in the last 6 months. The car they finally gave me was not the category I rented and much larger than I wanted. I had to change it in the garage and had to wait again for a smaller car. All in all, it was a very long process to rent a car for a day.
Read More >
C.SHEN
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Good service and the staffs are very friendly!
Read More >
Anonymous
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Your system didn't inform Hertz about the last minute price reduction, so it took almost an hour to get the right price.
Read More >
Eudora Dan
Rome
8 /10 Very good
Reviewed: Friday, December 26, 2025
The service was excellent.
Read More >
Jill Morrison
Rome
4 /10 Average
Reviewed: Friday, December 26, 2025
Read More >
Edwiin Bright
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Hertz provides excellent service. They immediately replaced the vehicle according to our needs, and the vehicle condition was also very good!
Read More >
Claire Eugen
Rome
6 /10 Average
Reviewed: Friday, December 26, 2025
Read More >
Clyde Zephaniah
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Consistently excellent: car condition, service attitude, and the staff even helped with luggage. Great!
Read More >
Larry Bryan
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Very good and convenient
Read More >
Tom Cotton
Rome
6 /10 Average
Reviewed: Friday, December 26, 2025
Read More >
Gene Albert
Rome
8 /10 Very good
Reviewed: Friday, December 26, 2025
The queue time was a bit long, but not unexpected. After checking my driver's license, the staff noticed the address was too long to fit, so they just roughly shortened it. The overall experience was still good.
Read More >
Bradley Jefferson
Rome
8 /10 Very good
Reviewed: Friday, December 26, 2025
When picking up the car, we found its condition unsatisfactory, primarily due to high mileage. We expressed our concerns to the rental company and Hertz replaced it, which we appreciated. However, there was an issue with being forced to buy insurance at the store. Even though we had already purchased it on QEEQ, they insisted. This was frustrating.
Read More >
Rodney Raman
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
The procedures were clear, the process was smooth, and everything was great.
Read More >
Dylan Aldridge
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Queuing for car return took too long, everything else was fine
Read More >
Brandon Ivan
Rome
2 /10 Poor
Reviewed: Friday, December 26, 2025
Read More >
Wordsworth Alcott
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Rented at the Rome airport location, it was quite crowded. They had self-service ticketing, the order was well-maintained, and we got a free upgrade to an Audi A3.
Read More >
Everley Evan
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
I picked up the car at Rome Fiumicino Airport. The directions from the arrival hall to the second floor were very clear, and the counter service was quick. Self-pickup car, a brand new hybrid with only 21 kilometers. Returning the car outside Florence Airport was initially challenging as I had trouble finding it. After asking for directions, I finally found it. It wasn’t far, but the route was somewhat complex. Car return involved a simple inspection and some questions. Not sure if there will be any issues later since the pre-authorization is still pending.
Read More >
Barton Hart
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
International company, very quick pickup and drop-off
Read More >
Ina Attlee
Rome
2 /10 Poor
Reviewed: Friday, December 26, 2025
Read More >
Jeff Cronin
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Very good, new car and excellent service.
Read More >
Wade Young
Rome
8 /10 Very good
Reviewed: Friday, December 26, 2025
The car pickup speed was reasonable, mainly because I was the first one there, and it took 15 minutes to complete the process. At first, they did recommend some additional insurance, but when I insisted on sticking with the order amount, they didn't push it. Italians have a relaxed approach, handling business while making phone calls, but overall, it was fine with no unpleasant experiences. If you're unlucky and there's a queue, the waiting time could be long.
Read More >
Blake Morton
Rome
8 /10 Very good
Reviewed: Friday, December 26, 2025
Picking up the car had some minor issues, and dropping it off was difficult due to the location and the terrible weather.
Read More >
Meredith Flynn
Rome
8 /10 Very good
Reviewed: Friday, December 26, 2025
There were a lot of people in line, waited for about an hour.
Read More >
Lambert Jennings
Rome
2 /10 Poor
Reviewed: Friday, December 26, 2025
Read More >
Sigrid Luke
Rome
6 /10 Average
Reviewed: Friday, December 26, 2025
Read More >
Coral Edward
Rome
2 /10 Poor
Reviewed: Friday, December 26, 2025
Read More >
Emmanuel Field
Rome
2 /10 Poor
Reviewed: Friday, December 26, 2025
Read More >
Christian Kingsley
Rome
4 /10 Average
Reviewed: Friday, December 26, 2025
Read More >
Eve Walpole
Rome
2 /10 Poor
Reviewed: Friday, December 26, 2025
Read More >
Vicky Donne
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Very satisfied
Read More >
Reg Moses
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Not crowded, no queues
Read More >
Darren Whit
Rome
6 /10 Average
Reviewed: Friday, December 26, 2025
Read More >
Hilda Freeman
Rome
6 /10 Average
Reviewed: Friday, December 26, 2025
Read More >
Hannah Laurie
Rome
8 /10 Very good
Reviewed: Friday, December 26, 2025
The waiting time in line was too long... but the service attitude was great.
Read More >
Tina Robbins
Rome
8 /10 Very good
Reviewed: Friday, December 26, 2025
With Hertz, there were quite a few people, but it was still manageable.
Read More >
Augustine Windsor
Rome
2 /10 Poor
Reviewed: Friday, December 26, 2025
Read More >
Stacey
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Service is good
Read More >
Madeline Surrey
Rome
2 /10 Poor
Reviewed: Friday, December 26, 2025
Read More >
Jennifer Wood
Rome
6 /10 Average
Reviewed: Friday, December 26, 2025
Read More >
Prima Maltz
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
There are a lot of people, but you can take a number and wait instead of standing in line. Since I bought insurance in advance from home, they did not try to sell me more. The lady at the counter didn't speak English very well.
Read More >
Marico Wagner
Rome
8 /10 Very good
Reviewed: Friday, December 26, 2025
The staff were friendly and patient in explaining everything in detail, always wearing a smile and did not try to sell any additional products.
Read More >
Meredith Juliana
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
The process of borrowing and returning the car was quite fast.
Read More >
Maxwell Daniell
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Highly efficient
Read More >
Everley Burke
Rome
8 /10 Very good
Reviewed: Friday, December 26, 2025
The staff at Hertz in Rome Airport were helpful, guiding and arranging a vehicle swap. Even though the originally reserved higher-class vehicle was not available, they provided us with a Peugeot 3008.
Read More >
Freda Mackintosh
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Wide range of car models.
Read More >
Norman Garcia
Rome
8 /10 Very good
Reviewed: Friday, December 26, 2025
The counter staff were quite friendly, their English level was good, and they even personally assisted with the car pickup.
Read More >
Drew Berkeley
Rome
4 /10 Average
Reviewed: Friday, December 26, 2025
Read More >
Nat Watt
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Very satisfied
Read More >
Wright Beaufort
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
I initially thought renting a car in Italy would be complicated. But Hertz made it very simple. When asked if I needed additional insurance, I declined and they didn’t push it further. Driving in Italian cities can be challenging as people drive fast and don’t follow rules. However, I enjoyed driving on Italian highways; everyone drives fast but follows the rules, similar to Northern Europe.
Read More >
Fanny Gibbon
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Pretty good
Read More >
Sandra Edison
Rome
8 /10 Very good
Reviewed: Friday, December 26, 2025
Pretty good, customer service speaks English.
Read More >
Lyndon Hosea
Rome
8 /10 Very good
Reviewed: Friday, December 26, 2025
The car was very good, relatively new and there were no issues with its performance. During the rental process, they suggested we buy insurance, but we informed them that we had already purchased full coverage through QEEQ. Additionally, we had to wait for quite some time; the efficiency of the staff could be improved.
Read More >
Sarah Whyet
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Very good.
Read More >
Xaviera Eden
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Satisfactory
Read More >
Rupert Sophy
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Quick pickup process
Read More >
Alva Dupont
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Very satisfied
Read More >
Earl David
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
The service is acceptable, but the price is quite high—full insurance costs €45 per day.
Read More >
Faithe Peggy
Rome
8 /10 Very good
Reviewed: Friday, December 26, 2025
Satisfied
Read More >
Aldrich Lloyd
Rome
8 /10 Very good
Reviewed: Friday, December 26, 2025
Fairly satisfied, but there were some communication issues.
Read More >
Dawn Meredith
Rome
10 /10 Excellent
Reviewed: Friday, December 26, 2025
Pretty good.
Read More >
Z.Allon
Rome
6.7 /10 Average
Reviewed: Friday, December 26, 2025
The car wasn’t very clean, with some noises here and the there.
Read More >