Hertz ROME FIUMICINO AP Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Eve Walpole

Italy

Reviewed: Sat, Aug 25, 2018

About Hertz: 2.0 /10

When returning the car, we were required to fill up the tank. After doing so, the fuel gauge still didn't show full, and they charged us without explanation. Fortunately, we noticed and went back to dispute it. We took the staff to the gas station, filled the tank again, and the gauge still showed one bar less, causing us to waste money on extra fuel, as the automatic machine didn't give change. Going back again for a refund wasted a lot of our time.

Hertz

Rome Fiumicino Airport(FCO)

Rome

Italy

1 days rental

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Hertz

Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Mon, Sep 16, 2019

About Hertz: 8.0 /10

The car pickup speed was reasonable, mainly because I was the first one there, and it took 15 minutes to complete the process. At first, they did recommend some additional insurance, but when I insisted on sticking with the order amount, they didn't push it. Italians have a relaxed approach, handling business while making phone calls, but overall, it was fine with no unpleasant experiences. If you're unlucky and there's a queue, the waiting time could be long.