Pretty good

The first staff member was very dismissive, though the staff later were quite nice.

Terrible service

Had to communicate back and forth; the car model was not correct, and they couldn't provide the booked car in the end.

I picked up the car at Rome Fiumicino Airport. The directions from the arrival hall to the second floor were very clear, and the counter service was quick. Self-pickup car, a brand new hybrid with only 21 kilometers. Returning the car outside Florence Airport was initially challenging as I had trouble finding it. After asking for directions, I finally found it. It wasn’t far, but the route was somewhat complex. Car return involved a simple inspection and some questions. Not sure if there will be any issues later since the pre-authorization is still pending.