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Charges that can't be explained

Reviewed: Mon, Aug 26, 2019
About Hertz: 5.7 /10
The car had PLENTY of dings and scratches, many of which I had to point out when picking the car up. They don't have unlimited mileage on our car rental, and we only found out about this after we picked up the car. When we returned the car, we had to wait about 40 minutes in line, thankfully we got to the airport early. We were happy to pay the charges, but when we received the receipt and asked our service person, they kept giving us vague answers that didn't make sense. We then went into the manager's office who then proceeded to say that in Italy, there are taxes on taxes. Okay? What does that mean? He wouldn't go on to explain any more. Just beware of hidden charges at Hertz, Dollar and the rest of the fleet, just another typical car rental shop that sends you hidden charges upon return of a vehicle.
About QEEQ: 10.0 /10
Compact | Fiat 500l or similar

Relevant Reviews on Hertz ROME FIUMICINO AP

Augustine Windsor

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Reviewed: Fri, Oct 5, 2018
About Hertz: 2.0 /10
The service attitude was very poor, and they couldn't solve the problem at all.

Jeff Cronin

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Reviewed: Wed, Oct 4, 2017
About Hertz: 10.0 /10
Very good, new car and excellent service.

Ina Attlee

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Reviewed: Thu, May 4, 2017
About Hertz: 2.0 /10
The waiting time was extremely long. Each transaction took significantly longer compared to our experiences in other countries and companies. We rented 2 cars; they gave us one right away but said the other one hadn't arrived yet. After 40 minutes, they gave us the keys to a car that hadn't moved from the parking lot. It was a waste of time, taking a total of 3 hours from paperwork to departure.

Jill Morrison

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Reviewed: Thu, Feb 25, 2016
About Hertz: 4.0 /10
The service attitude was average. They insisted we rent snow chains, which added 60 euros to the total cost. They scared us by saying we would be fined if caught by the police without them. When we wanted to store our luggage for a few hours when returning the car, they refused.

G.Burns

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Premium Wagon | Audi A4 Avant or similar
Reviewed: Wed, Aug 7, 2019
“Beware extra charges from hire provider”
About Hertz: 9.0 /10
They added €130 onto total bill for fuel/refuelling cost which would be refunded if brought back full. Car was full but the return staff charged anyway as he ‘forgot’ to confirm that car was brought back full on electronic form. Only sorted because I pointed out the extra charge. It was obvious this ‘mistake’ happens a lot
About QEEQ: 10.0 /10
All fine

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