I initially thought renting a car in Italy would be complicated. But Hertz made it very simple. When asked if I needed additional insurance, I declined and they didn’t push it further. Driving in Italian cities can be challenging as people drive fast and don’t follow rules. However, I enjoyed driving on Italian highways; everyone drives fast but follows the rules, similar to Northern Europe.

Highly efficient

The first staff member was very dismissive, though the staff later were quite nice.

Had to communicate back and forth; the car model was not correct, and they couldn't provide the booked car in the end.

Hertz provides excellent service. They immediately replaced the vehicle according to our needs, and the vehicle condition was also very good!