Awfully Frustrating

Pick-up at the airport was very convenient, but the queue was slightly long. There were additional tax fees during drop-off which were not mentioned earlier.

Hertz provides excellent service. They immediately replaced the vehicle according to our needs, and the vehicle condition was also very good!

Your system didn't inform Hertz about the last minute price reduction, so it took almost an hour to get the right price.

It was terrible picking up the car. When we arrived at 10pm with pregnant wife and 2 under 4 it made no difference and we were 26th in the queue with the car rental place closing at 12pm. How can they not see that they would need more than 2 staff working. People were going crazy. We ended up having to spent £550 to get a car!

Ticket system at the desk had run out of paper leaving numerous customers confused about how to queue. Staff didn’t seem particularly interested in resolving the problem. Once being served, I was processed quickly and efficiently.

Great price, quick and easy booking process.