10 /10 Excellent
Reviewed: Thursday, June 19, 2025
All-round fantastic!
Read More >5.7 /10 Average
Reviewed: Thursday, June 19, 2025
Centrino were terrible from start to finish.
No idea where to get shuttle bus. No signs.
Once we finally found the area waited for 30 minutes to be picked up.
At office we waited over an hour to get car. Staff were very very slow.
Never again will we
I hire a car with them
Read More >7.7 /10 Good
Reviewed: Thursday, June 19, 2025
We booked a Fiat 500 and received a Ford Fiesta which had a really high consumption of gasoline.
To pick up the car, we had to wait outside of the Airport, which we found after like 15 minutes. But after that we had to wait 50 minutes until the transfer shuttle arrived. The driver was so kind to let us put the luggage inside the bus;) No help needed, thank you!
With that in mind we ordered a mytaxi after our trip at the drop off location. Because we just saw the shuttle leave and did not wanted to wait anymore. We recommend using uber or mytaxi instead of the untrustworthy shuttle from Centauro. It cost us around 15 EUR.
Additionaly we got the car 3/4 fully loaded with gas. I insited to get it full to full as we booked it through the app but the lady at the desk did not want to move a finger. So we had to bring it back 3/4 full.
Read More >9 /10 Excellent
Reviewed: Thursday, June 19, 2025
The car aas not quite as big and not nearly as powerful as expected. It was however very economical, clean and new and drive very smoothly. The cruise control was fantastic!
Staff were extremely helpful and friendly, dealing with many customers who were hot and had had delays. Lots of respect and praise for them!
Read More >9.3 /10 Excellent
Reviewed: Thursday, June 19, 2025
They only had 1 insurance coverage package which you needed to get the 3rd party coverage that our credit card company didn't have. The package ended up costing us more than the 12 day car rental. I will never do that again.
Read More >7.7 /10 Good
Reviewed: Thursday, June 19, 2025
The counter staff included a man named Dario, who managed to be very unpleasant, even though everything was in order and there were no complications with order or payment. Tried really hard to make us pay additional insurance. No help at all to get the car our of their over-packed garage. AND they are closed 2300-0700.
Read More >8 /10 Very good
Reviewed: Thursday, June 19, 2025
Very helpful staff dropping off the car and picking it up. Only issue I had was that they told us that we weren't fully insured when picking up the car, which I was as I paid the extra fee from the qeeq premium option. In reality they charge a very high extra fee to deal with them directly if anything had to happen and to avoid the 1000 euro deposit on the card. Was a bit disappointed that I got tricked into as they made it seem like I wasn't covered enough but everything else was great.
Read More >2 /10 Poor
Reviewed: Thursday, June 19, 2025
Unethical company. They forced an extra charge of 68 euros during pick-up and unfairly charged 290 euros for scratches during drop-off. Be very cautious if you don't purchase extra insurance.
Read More >6 /10 Average
Reviewed: Thursday, June 19, 2025
1. The instructions from the rental platform about airport pick-up were unclear (after arrival, go upstairs to the departure hall, exit through the leftmost door, and wait at the parking spots with yellow diagonal lines while contacting them, look for a yellow minibus with a noticeable Centauro sign);
2. After contacting them, we waited for over an hour.
Read More >10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Good service attitude, both pick-up and drop-off were very smooth.
Read More >2 /10 Poor
Reviewed: Thursday, June 19, 2025
When returning the car, I was charged 250 euros for a minor scratch that I couldn't prove existed before pick-up. The staff didn't inspect the vehicle with me when I picked it up.
Read More >10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Car rental is convenient.
Read More >4 /10 Average
Reviewed: Thursday, June 19, 2025
The attitude was very poor because I didn't buy insurance.
Read More >8 /10 Very good
Reviewed: Thursday, June 19, 2025
Overall, it's quite satisfactory.
Read More >8 /10 Very good
Reviewed: Thursday, June 19, 2025
I booked a Tiguan but got a Lynk & Co 01 hybrid at pickup. The battery was mostly empty so I used it as a regular car. The exterior was fine, but the internal cleaning was average. The car had good power. Most highways in Italy have a speed limit of 110-130 km/h. The car's condition was average, with maintenance notifications and low antifreeze levels, which I topped up. Adding insurance at the store made everything go smoothly.
Read More >2 /10 Poor
Reviewed: Thursday, June 19, 2025
Bad car. Asked to change it and they said no. Old, dented and scratched car with over 132000 km. Had to replace my own windshield wipers and didn’t get reimbursed.
Read More >4 /10 Average
Reviewed: Thursday, June 19, 2025
The overall service was average, and the staff seemed rather impatient during pick-up. Be sure to inspect the car carefully, and it’s best to record a video as evidence. This is a local rental company with affordable rates, but adding insurance is part of their business strategy. Car theft, smash-and-grabs, and luggage theft are common in Italy, especially in parking lots near tourist attractions. The police are typically unhelpful, so it’s highly recommended to purchase comprehensive insurance, including coverage for lost items inside the vehicle. When choosing a rental company, compare the total costs after adding full insurance.
Read More >10 /10 Excellent
Reviewed: Thursday, June 19, 2025
The paperwork process was very quick, with no extra sales pitches. Returning the car took only 3 minutes. The staff inspected the car briefly and then explained how to take the shuttle to the airport. The car was in great condition, and everything went smoothly!
Read More >4 /10 Average
Reviewed: Thursday, June 19, 2025
When picking up the car, the dashboard showed one tire had low pressure. I informed the staff, and they said it should be fine. However, the next day, the tire pressure dropped even further, so I returned to the store to swap the car. Making sure the first car has no issues would be much better.
Read More >10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Great service.
Read More >6 /10 Average
Reviewed: Thursday, June 19, 2025
The car assigned to me had only 50,000 kilometers on it, but the roof was full of dents, there were scratches all around, and the bottom corner of the right front door was damaged. Of course, these damages did not affect driving. What truly impacted the drive was that a tire got punctured and leaked air during the trip. This car didn’t have a spare tire, and using tire sealant and inflating it didn’t work, so I had to find a repair shop. They refused to patch it and only replaced it with a used tire at my own expense to get me back to the rental location. However, the rental company wasn’t satisfied with the replacement tire and charged me for a new one. Both charges are currently being processed through insurance claims, and I hope it gets resolved smoothly.
Read More >10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Overall service was good, and the price was very reasonable!
Read More >10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Simple and efficient, all documents were in order and I got the car quickly.
Read More >8 /10 Very good
Reviewed: Thursday, June 19, 2025
Overall satisfactory, no aggressive promotion of insurance, just recommended purchasing a full tank of fuel.
Read More >8 /10 Very good
Reviewed: Thursday, June 19, 2025
Overall, the service was pretty good. However, the car was not ideal; it was covered in scratches and dents, and taking photos of all the damage was almost impossible. It was an old car with 80,000 kilometers on it. When renting, I informed them that I had already purchased full coverage from QEEQ, and while their attitude cooled immediately, they didn't push additional insurance. During pickup, I saw several cars in the parking lot with smashed windows, which made me quite anxious. Wherever I parked, I made sure to clear the car of all belongings, fearing break-ins. When returning the car, the staff thoroughly inspected for damages using a tablet that showed the vehicle's previous condition. Since there were no new damages, everything was fine with no issues. My worries were eased a bit, though I'm still waiting to see if there will be any traffic fines later. I suggest QEEQ remind customers renting cars abroad to bring a phone mount. I forgot mine this time, and it was extremely inconvenient.
Read More >10 /10 Excellent
Reviewed: Thursday, June 19, 2025
The return process was relatively slow.
Read More >4 /10 Average
Reviewed: Thursday, June 19, 2025
Kept insisting on buying insurance.
Read More >10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Excellent
Read More >10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Very satisfied (¯▽¯).
Read More >10 /10 Excellent
Reviewed: Thursday, June 19, 2025
Overall very satisfied. I was initially worried that the insurance purchased through Piggy Car might face complications, but there were no issues at all.
Read More >8 /10 Very good
Reviewed: Thursday, June 19, 2025
We booked more than a month in advance and rented a car that could seat three people and fit three 24-inch suitcases. However, we were given an Opel hatchback, and the trunk could only fit one large suitcase. Putting suitcases on the back seat was unsafe, and it also cramped the space for the backseat passengers. We firmly argued with the staff at the store and eventually got a larger car, but we had to wait for two hours, which wasted a lot of our time and resulted in us arriving at the hotel almost at 12:30 AM. Worried about disputes when returning the car, we purchased full insurance at the store for three days at €102. The return process went smoothly later. Make sure to take video recordings when picking up and returning the car.
Read More >2 /10 Poor
Reviewed: Thursday, June 19, 2025
The vehicle's technical condition was extremely poor. I rented the car on May 25, and by May 27, the clutch broke and the car became undrivable. On May 29, I returned to the rental store to exchange for another car. However, immediately after leaving the store, the dashboard displayed a fault warning. I went back to the store and requested another replacement, but the staff insisted the car was perfectly fine and refused to switch, claiming that it had just undergone maintenance and was in excellent condition. I reluctantly hoped it was just a false alarm on the dashboard and had no choice but to drive it away. Unfortunately, later that night when I reached my destination, the dashboard once again showed a fault warning, and the vehicle began to shake violently. Upon inspection by local professionals, they confirmed the car was unsafe to drive and required immediate repairs. Experiencing two consecutive cars in poor technical condition raises serious concerns about the company's management practices. Additionally, there was a communication barrier during vehicle pickup, and the staff seemed impatient and had a poor attitude.
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