Overall satisfactory, no aggressive promotion of insurance, just recommended purchasing a full tank of fuel.

The overall service was average, and the staff seemed rather impatient during pick-up. Be sure to inspect the car carefully, and it’s best to record a video as evidence. This is a local rental company with affordable rates, but adding insurance is part of their business strategy. Car theft, smash-and-grabs, and luggage theft are common in Italy, especially in parking lots near tourist attractions. The police are typically unhelpful, so it’s highly recommended to purchase comprehensive insurance, including coverage for lost items inside the vehicle. When choosing a rental company, compare the total costs after adding full insurance.

I booked a Tiguan but got a Lynk & Co 01 hybrid at pickup. The battery was mostly empty so I used it as a regular car. The exterior was fine, but the internal cleaning was average. The car had good power. Most highways in Italy have a speed limit of 110-130 km/h. The car's condition was average, with maintenance notifications and low antifreeze levels, which I topped up. Adding insurance at the store made everything go smoothly.

When returning the car, I was charged 250 euros for a minor scratch that I couldn't prove existed before pick-up. The staff didn't inspect the vehicle with me when I picked it up.

All-round fantastic!

Smooth & Easy!