The staff were rude, seemed like they had an argument with someone earlier

Had to communicate back and forth; the car model was not correct, and they couldn't provide the booked car in the end.

Very good, new car and excellent service.

Rented at the Rome airport location, it was quite crowded. They had self-service ticketing, the order was well-maintained, and we got a free upgrade to an Audi A3.

The service attitude was average. They insisted we rent snow chains, which added 60 euros to the total cost. They scared us by saying we would be fined if caught by the police without them. When we wanted to store our luggage for a few hours when returning the car, they refused.