FLORENCE CAR RENTAL REVIEWS

It's just a bit slow, but everything else is fine.

Pretty good overall. Both rental and return processes were smooth and seamless. It's considered a major European company.

Everything was great except for the queue to pick up the car. The car we got was brand new, even the steering wheel was still wrapped!

Charged an additional fee on pickup that exceeded the company's prior notice.

I purchased full insurance at the store. The pick-up and drop-off processes were very smooth. The actual vehicle was an MG HS, but since this model wasn't one of the options, I randomly chose another. The car was relatively new.

Great service!

No upselling, good service attitude, and quick response.

It's okay.

Overall good. The car was very new, with just over 7000 km mileage. It is rear-wheel drive, which sometimes lacked power when driving in the Tuscan countryside, especially on gravel roads or uphill dirt roads.

The entire process, from booking to providing the international driving permit, picking up the car, and returning it, was very smooth. Thanks to the platform!

Good service, very considerate.

Very good and convenient.

Although the language communication wasn't perfect, we still managed to rent a car.

Vehicle pickup and drop-off were both handled at the Hertz store, and they provided an upgraded vehicle, which was excellent. The car was in great condition. The service was straightforward without any upselling or unnecessary chatter. Highly recommended.

A bit slow and tries to upsell, but not pushy.

1. The store location was not the same as the address shown on the car rental page, but approximately 1 km away in another building without any signage. We spent half an hour looking for it while dragging suitcases and bags weighing over dozens of kilograms. 2. Avoid the Europcar Florence Airport store in Italy. Despite being a large car rental company, I booked a Mercedes E-class model but was directly handed a Mercedes C200 key when picking up the car. The staff insisted that Mercedes C and Mercedes E are similar models?! Even with the car rental platform's customer service assistance, nothing was resolved. I had no choice but to take the downgraded model. 3. Customer service took 20 days and still didn't resolve the issue. The Europcar store argued that Mercedes C and their Audi A4 are equivalent models, while the booking page showed that the Audi A4 costs slightly more than the Mercedes E. Based on this reasoning, they claimed Mercedes C and Mercedes E are equivalent models and refused to refund the price difference. What kind of logic is this? By this reasoning, they could just adjust the rental price of a Maruti Alto to match that of a Maybach and give a customer who booked a Maybach a Maruti Alto instead?

The insurance purchased through the platform is completely a waste of money. At the rental company, you have to buy their insurance again. If you don't buy their full coverage, they won't process the rental for you.

Very good

It's pretty good.

Overall, very satisfied. However, I recommend purchasing full insurance at the store. They can't check the online insurance to confirm whether we bought it or not, so they will still ask about it in-store. Buying full insurance directly in-store also puts them at ease when returning the car.