AVIS CAR RENTAL REVIEWS IN ITALY

They charged me 272 euros for tire wear within 10 minutes after I returned the car, without mentioning it earlier. They only deducted the fee after I left. Moreover, the vehicle was very small.

The waiting time in line was quite long.

Extremely satisfied

The overall service was very efficient.

I booked a car from Avis, but ended up with a car from a brand called DR. After searching online, I found out that DR is a brand authorized by Chery for sales in Italy. Overall, the car was in good condition, with about 8000 km of mileage, and it was fairly new.

Very satisfied

The insurance is expensive, and sometimes the available cars are not complete.

Very satisfied

Although the language communication wasn't perfect, we still managed to rent a car.

The staff at the rental desk engaged in fraudulent behavior. I had already purchased full insurance on Zuzuche when I booked, and during pickup, the AVIS staff explicitly mentioned that she could see I had insurance. After briefly discussing the car model, she had me sign on a palm-sized pad. While focusing on checking the car's condition, I didn't realize she secretly included additional charges for glass insurance, super collision damage waiver, etc., totaling 160.4 euros. Only upon returning the car and receiving the final invoice did I discover the extra charges. With the assistance of Zuzuche's customer service, negotiations with the AVIS airport office eventually led to a satisfactory outcome—waiving the unauthorized insurance charges.

Very good, top international chain.

Very clear explanations, and the car was in good condition. I asked and confirmed that full insurance was already purchased through QEEQ, so it was all good.

The service was quite good.

It's okay.

Pretty good.

Extremely satisfied! This was the most pleasant car rental experience I've had in many years, with a brand-new and unique SUV.

Very good.

Pretty good. Initially planned to start in Florence, but later realized there were too many restricted areas in Florence. Decided to take a train to Siena and rent a car there instead. QEEQ quickly canceled the original booking and made a new reservation.

The location is easy to find, clearly marked.

Pretty good.