AVIS CAR RENTAL REVIEWS IN ITALY

Easy car pickup

Pretty good

One of the staff members misled me into buying extra insurance and was unwilling to cancel it, which is very disappointing.

The waiting time in line was quite long.

Very satisfied.

I was an hour late, but had no issues picking up the car. The staff explained that additional insurance coverage was not necessary, and there were no other sales pitches. Any existing damage to the vehicle was clearly marked on the pickup form.

An extremely terrible experience! The rental car was covered in numerous dents and scratches, but none of them were marked on the pick-up document. What’s even more absurd is that when returning the car, the staff asked me to show the photos I took during pick-up. After reviewing them, they found one area I hadn’t photographed and claimed that damage was caused by me! They immediately charged over 1000 euros directly from my credit card. Absolutely ridiculous!

Extremely bad. A terrible car rental experience where I was forced to pay for various super insurance fees. I had already paid for basic insurance during the rental, but after returning the car, an additional 13,000 RMB was deducted for various super insurance and miscellaneous charges. This car rental company, AVIS, is highly deceitful. I strongly advise everyone to avoid this company as they are essentially scammers. They exploited our lack of knowledge in Italian, guiding us to sign contracts we couldn’t understand, forcing us to pay for unnecessary super insurance. Very disappointing. The other car rental companies I’ve used before did not charge such fees. Please learn from this painful lesson and avoid renting from this company. Even filing a claim proved nearly impossible to resolve because the rental company made us sign incomprehensible Italian contracts. This left us unable to pursue legal action, leading to a very frustrating and costly experience.

Very satisfied.

The overall service was great! The staff were friendly and professional.

Very satisfied

The insurance is expensive, and sometimes the available cars are not complete.

The service was excellent.

Overall acceptable, but very dissatisfied with the changes in color and model.

The service was quite good.

It's okay.

Pretty good.

Extremely satisfied! This was the most pleasant car rental experience I've had in many years, with a brand-new and unique SUV.

Poor service attitude during car pickup.

Pretty good.