MILAN MALPENSA AIRPORT CAR RENTAL REVIEWS

One of the staff members misled me into buying extra insurance and was unwilling to cancel it, which is very disappointing.

The waiting time in line was quite long.

I was an hour late, but had no issues picking up the car. The staff explained that additional insurance coverage was not necessary, and there were no other sales pitches. Any existing damage to the vehicle was clearly marked on the pickup form.

We rented from this company because it was the only one allowing cross-border travel. They charged a €96 cross-border fee but only provided a photocopy of the vehicle documents. At border crossings, some countries required the original, which led to lengthy explanations. The booking was for a 5 PM pickup, but we arrived early at around 12 PM. They didn’t allow an early pickup and asked us to wait. After waiting for three hours, they informed us the car was ready. They tried to sell us insurance but didn’t insist since we had full coverage through the rental platform. When returning the car, the front mudguard had a small white scratch, likely from another driver, and we were charged €180 for repairs. The rental location isn’t at the airport, so you have to call them to send a shuttle, which takes about 10 minutes to reach the airport.

Very satisfied

Very good, simple and efficient, no unnecessary discussions.

All was good, They have many vans shuttling to the terminal, clearly noticed with the logo

From the moment I arrived at the rental company to return the car, I knew it was going to be trouble. The staff member, an Indian guy, took a large flashlight and started inspecting, claiming there was a scratch on the front bumper and asked me to provide the pick-up video. I said they should check their own footage, and after reviewing their video, they admitted the scratch was an old issue. Then they turned to the windshield, saying there were tiny sand marks. This is ridiculous—the car has 80,000 kilometers on it, and the video they took when handing the car over was so blurry that no damage could be discerned. Basically, if you don't buy their insurance, they'll look for reasons to charge you. I told them I had purchased comprehensive insurance on the platform and just asked them to proceed with the damage assessment and generate the bill. The staff member said it was too late to provide a quote and promised to send it via email the next morning. Four days after returning the car, there has been no update on the damage assessment. It's infuriating. I reported all these issues to Zuzuche, but they've been utterly unresponsive. They only sent a text saying I’ll be compensated about 80 yuan. What does this even cover? In conclusion, this company is nothing but fraudulent. It all boils down to the rental price being too cheap—a bait to lure you into booking, and then they push high-priced insurance or scam you on vehicle damage if you don't buy. Zuzuche, this is goodbye. Your platform is far inferior compared to others. I'm done with you.

The insurance is expensive, and sometimes the available cars are not complete.

Friendly service, clear explanations, no hard-selling.

Overall satisfied.

This time, the actual car I got was a Ford Puma, a compact SUV that is quite common in Europe. The car was in great condition.

Excellent service

Satisfied

Pretty good.

They provided an almost brand-new diesel Mercedes GLC. The car was in excellent condition and very fuel-efficient on the highway.

It seems to be a new car rental company with reasonable prices and smooth service. The location is easy to find, and the staff are professional without unnecessary chatter or upselling. Highly recommended.

Pretty good.

There were not enough staff, and the waiting time in line was a bit long.

The trunk space is large, perfect for 4 people with 4 standard 28-inch suitcases.