CAR RENTAL REVIEWS ON SICILY BY CAR AT MILAN MALPENSA AIRPORT, MXP

Everything was great in all aspects!

It's okay.

There was no attempt to upsell insurance during pickup, and the service was good. The Q5 provided had over 60,000 kilometers and multiple scratches and scuffs around the car. The windshield wipers made a loud noise and should be replaced. Although the scratches were clearly marked on the rental agreement, the return staff meticulously inspected the car, seemingly looking for new damage. Fortunately, I had taken timestamped photos of every scratch during pickup, ensuring a smooth return process.

The service of the Italian car rental company is acceptable. They don't accompany you during pickup, but the vehicle inspection is very thorough.

This is the third time renting a car from them—once in Rome and twice in Milan. All experiences were great.

Satisfied

It was average. I reserved a Volkswagen Golf but was given a brand I hadn't used before. The car's condition was mediocre, it was very noisy, and there were constant maintenance reminders.

Very professional.

The service attitude was good, and there was no forced insurance upselling during car pickup.

Highly satisfied

Very satisfied

Very good, highly efficient

The service was just average. They were half an hour late compared to the reserved pickup time, and no one really cared to assist properly.

Satisfied

The staff at the Milan location displayed clear racial discrimination. They mocked me as soon as I entered, tossed my credit card onto the table, and refused to type my Chinese address into their own Google Maps. Instead, they made me find it myself on their outdated phone. After spending a long time locating my Chinese address and showing it to them, they still doubted that my luxurious, modern home was truly my residence. Extremely poor service overall. During my 17-day road trip in Italy, I used three different car rental companies. Europcar was excellent, but Sicily by Car at Milan MXP Airport was absolutely terrible.

Satisfied

Very satisfied

Very friendly and convenient.

The car provided was a 40,000 km nearly new vehicle. They proactively reminded me to take photos and videos for records. Very satisfied with their service attitude.

Overall, the vehicle was decent, but the return location entrance was hard to find. The staff service was poor. When asking for help, they mentioned it was right next door but didn't explain how to drive to the store entrance. The staff responsible for returns didn't provide assistance and asked me to scan and search on Google Maps by myself.