EUROPCAR CAR RENTAL REVIEWS IN ITALY

I purchased full insurance at the store. The pick-up and drop-off processes were very smooth. The actual vehicle was an MG HS, but since this model wasn't one of the options, I randomly chose another. The car was relatively new.

It's okay, but there are additional charges.

We are disappointed with Europcar's approach. Returning the car without a full tank was not intentional but caused by a vehicle malfunction. They focused only on rules and ignored the facts.

Great

It's acceptable.

Apart from the usual insurance promotion, they also offered an additional 24 euros per day for a model upgrade. I insisted on keeping my original booking, but the car I received ended up being the recommended upgraded model. The deposit was refunded promptly and I received it the same evening.

Great company, much better than AVIS. Refund of deposit is also fast.

Good service, very considerate.

There were quite a lot of people, patience is required.

The service attitude was terrible. During the car pickup process, the female staff member was extremely rude to us. She was very polite when dealing with a white customer, but when it came to us, she was clearly impatient. After completing the procedures, we found that the airport pickup location was very far from the store. We walked there and discovered that the key was wrong—there wasn’t a single car in the parking lot we could use. We had to walk back to exchange the key. We explained the situation politely and asked her to replace the key, but she became very impatient, adamantly insisting that she hadn’t given us the wrong key. She claimed we went to the wrong parking lot and even told us to check the contract, sarcastically suggesting we couldn’t understand English (when it’s actually her English that was terrible, coupled with a heavy accent). After some back-and-forth, she made a call to her colleague to verify and realized she had indeed given us the wrong key. Without saying a word, she quietly exchanged it and continued to insist she hadn’t made a mistake. She went as far as to say we were too incompetent to find the car and that she was giving us a more easily identifiable one to accommodate our intelligence level. Additionally, we rented an Alfa Romeo electric car but were given a Peugeot 2008 instead. The car was supposed to have a range of 300km when fully charged, but it was grossly exaggerated—the actual range was only 150–180km. Traveling from Rome to Pisa (330km) required two fast charges. We’ve rented cars abroad many times, and this was by far the worst experience. Stupid Italy.

Arrived at the rental store before 11:30 AM and was still waiting in line by 1:30 PM. There were only 1-2 staff members, with over 30 people in the queue. The waiting time was several times longer than that of other rental companies, making the pickup experience almost unbearable.

A bit slow and tries to upsell, but not pushy.

The overall pickup process was clear, the car model was upgraded, and it was relatively clean.

The staff provided excellent service and communicated patiently.

The insurance purchased through the platform is completely a waste of money. At the rental company, you have to buy their insurance again. If you don't buy their full coverage, they won't process the rental for you.

Excellent.

Very good

Tuve un percance de seguridad y no tienen vehículos disponibles.

Es muy complicado llamar a atención a clientes cuando es una emergencia.

The provided car seems to be a downgrade.

The car rental includes full insurance and consulate-certified translation. The car pick-up process took half an hour without any upselling. During the trip, there were two minor scratches, and upon returning the car, a €120 credit card authorization was applied. The fuel cap only has Italian labels for the fuel type. The trunk can fit two 28-inch suitcases.