BERGAMO CAR RENTAL REVIEWS

Good.

Vehicle was clean and in good condition. Winter tires were in the car as promised. Check in was quick and without any unexpected things. Counter staff explained everything to me. It was quick. Paid 1400 eur deposit from credit card. It was released right after drop off. Brought back with less fuel(forgot to put fuel before arrival), and it was ok me to pay the fuel difference. Drop off was quick also, staff was very helpfull. Then they drive us to the airport. It was first time I rented a car in Italy. And I saw too many very bad experience reviews from others for other rent companies. But then I discovered Centauro with good reviews. And now from my own experience I would 100% recommend this company. Reasonable price and good quality car and service.

Si

Very satisfied

Very satisfied.

Complete the electronic paperwork in advance for a smoother car pickup experience!

An excellent car rental experience.

Had an awful experience with their roadside assistance and some of the customer service staff over the phone. Was not explained in a lot of detail how to use an electric car, despite letting staff know it was my first time. Was given a pamphlet, however the process of using the charging ports was horrible. Needed to ask for help on the street in Bologna as I was stranded for hours. Staff over the phone told me roadside assistance could not help me until the morning as nothing was available. Was told to 'ask someone on the street' for help, hung up on twice when I told them I did not speak Italian, and got told there was nothing they could do. I did speak to one man who was helpful (Vard), however the towtruck that was ordered for me did not come in the expected time slot, and I was only able to get the car working from kind strangers on the street.

Booking process and level of insurance provided through site was fine.

This company is excellent, without the common issues seen in Italian car rentals, such as pushing insurance, fraud, or even requiring a credit card deposit. Truly outstanding, highly recommended!

they are a cheating company 100 % , I have returned the car in the same condition 100 % as I have taken it from them , they changed my credit card for 930 euro without any right to do so !!!!! i have tried over 2 days to get in touch with them they refuse to even send an email !!!!!!! i am frustrated from this behavior

Qeeq is not helping me against the wrong doing of Drivalia pls help me get the correct situation as I was charged without any right !!!!!

The store at the terminal was inexplicably closed, so I had to find the airport shuttle myself to go to the P3 parking lot. It delayed me by nearly an hour. Returning the car was convenient. The deposit for the return has not yet been refunded; further evaluation will be added later.

Good

Excellent

Credit cards must be inserted and a PIN entered; tapping or swiping is not accepted.

The car was due for maintenance soon. After driving for 100 kilometers, it ran out of oil, and I had to buy oil myself at my own expense.

The car lacked engine oil, so I added €79 myself. They have not reimbursed me yet and charged my credit card for no apparent reason.

It's okay, but you need to queue during peak times.

Satisfied.

The staff was very attentive in explaining the car rental details.

Very good.