RENTSMART24 CAR RENTAL REVIEWS IN ITALY

Pretty good.

Unethical business practices.

The service was very enthusiastic, but the car had some unusual noises. It was a diesel engine.

Pretty good overall.

Very satisfied

The location is easy to find with map navigation, the car pickup process is quick, the service attitude is great, and there is no forced upselling. Highly recommended.

Average

All was good, They have many vans shuttling to the terminal, clearly noticed with the logo

Not great. They always blame the renter for issues and are unreachable in case of problems.

The car pickup process was smooth.

The staff was very friendly. They could locate the reservation with just a name and driver's license, then deposit payment was required to collect the car. I wrote my name, address, phone number, and email on paper for the staff. However, when reviewing the order, I found that they had entered the address incorrectly. I informed them immediately, and they said they would correct it. Despite this, the order contract I received via email was still incorrect. When returning the car, I informed the staff again and rewrote the information, but the subsequent email still contained the same mistake.

Overall satisfied.

It's not very convenient that the staff didn't speak English. Nevertheless, they did their best to solve everything by using translation app, so all was fine.

It's a disadvantage that it's not possible to modify the order later on (for instance, to add a child seat). But in general, all is fine!

The staff provided good service, but the car given was not the one I booked. Since I only used it for one day, I didn't pursue the issue. I originally booked an Alfa Romeo, but was given a Kia instead.

I would still recommend renting a car inside the terminal, returning it outside is a bit inconvenient.

Very good

Very satisfied

I was maliciously charged, and I completely disagree with the resolution provided. The pickup store was Rent Smart24 at Venice Airport. When returning the car, there was no step to sign off on any additional charges, yet I was charged unfairly with the excuse that there were scratches on the tires and rims.

Excellent! Italians are really warm and welcoming!

There were not enough staff, and the waiting time in line was a bit long.