Excellent

What satisfied me was that the rental package included snow chains for tires, and when stuck on a snowy slope, someone helped call for roadside assistance, which arrived within 2 hours to resolve the issue. What I wasn't happy about was the effort needed to contact the store when picking up the car—calling the number on the contract led to an Italian automated voice message without an option for English service. Thankfully, a police officer helped communicate and arranged the free vehicle pickup. I booked a Passat Station Wagon, but was given a Skoda Octavia Station Wagon instead, which is a lower-tier model.

Overall pretty good. A minor issue was that the staff at the ZTL location didn't know how to handle it.

Very satisfied. No hidden charges, no hard selling of insurance, and the staff were very friendly. Vehicle inspection was quick and the credit card pre-authorization was refunded promptly, just one day after returning the car.

awesome service very professional and the whole process was very smooth international license was required thiugh

they never disappoint