MILAN LINATE AIRPORT CAR RENTAL REVIEWS

It's okay, but there are additional charges.

Very good.

[Experience with CIAO Car Rental: A Disappointing Car Rental Experience] As frequent travelers who often rent cars abroad (with dozens of rental experiences), this was the worst car rental experience we have encountered. Below is a summary of the issues for other travelers' reference: 1. Location and Accessibility Issues • The rental counter is not located inside the airport, requiring a long shuttle ride to reach the rental location, which wastes significant time. • Upon inquiry with other well-known car rental companies inside the airport, none had heard of this brand. • Customer service staff had difficulty communicating in English, leading to delays in finding the shuttle pick-up point. 2. Downgraded Vehicle and Condition Issues • The actual vehicle provided was significantly different from the reserved one: the reserved Citroën C3 was replaced with a smaller Lancia model. • The vehicle had performance issues: struggled on mild inclines and could only reach a maximum speed of 90 km/h even with the accelerator fully pressed. • The vehicle was in poor condition: the rear bumper had visible cracks, posing safety concerns. 3. Unreasonable Deposit Policy • A deposit of up to 600 euros was required (much higher than the industry standard). • The deposit refund mechanism lacked transparency, raising concerns about fund security. • Major rental companies often waive deposits; consumers are advised to prioritize reputable brands. 4. Security Concerns • Items were lost from inside the car, with the possibility of staff being involved. • Important Reminder: When traveling in Europe, always keep a close eye on your belongings and never let your luggage out of sight. Conclusion: This rental experience failed to meet basic standards of convenience, integrity, service quality, and safety assurance. Strongly recommend that travelers choose more reliable car rental providers.

Very satisfied. Insurance was recommended but not forcefully pushed. You can opt out if you don't need it.

Very good.

Very satisfied.

Very satisfied.

Easy pick-up and drop-off; make sure to carefully inspect the vehicle's exterior during pick-up.

It's acceptable.

Upselling products, incorrect car model provided, misleading service

The overall service was very efficient.

The pickup process was extremely slow. It took 30-60 minutes per person, and I had to wait in line for nearly an hour. Then it took another 45 minutes to complete the paperwork. The prolonged process almost caused me to miss my subsequent plans.

The car wasn't even mentioned. I was told to use a Chinese VISA card because I have a European driver's license. I've been renting cars for nearly 4 months, but using this company for the first time turned out to be a scam. Everyone, beware. No refunds are given. This company does not allow free cancellations, so please be cautious.

You really need to be careful to avoid being scammed.

The staff is very friendly and nice.

The pick-up and drop-off were at the same location. I was in a hurry and returned the car without a full tank, so an additional €75 was charged.

Very good

Not bad.

It's good, pretty decent.

Very good