NICE AIRPORT CAR RENTAL REVIEWS

Had a damaged tire and went to the shop for repairs, only to find out the car needed to be replaced. Abroad, there's no immediate tire repair service—any problem typically leads to car replacement.

Very satisfied

It's okay.

Excellent, no forced consumption.

We purchased a full insurance package on the Zuzuche platform. Upon arrival at the counter, there was no queue, and we were assisted by a cold-faced female staff member. I showed her my booking and insurance confirmation. She claimed it was only basic coverage and insisted that we must buy their own insurance, along with the Italy and Monaco cross-border fees totaling over 209 euros. I refused to buy the insurance, and she firmly stated that if we didn’t purchase their insurance, she wouldn’t provide the car and would cancel my booking. I then called Zuzuche customer service and handed the phone to her, allowing the customer service to communicate directly with her. After discussions, she reluctantly agreed not to force us to buy their insurance. While proceeding with the formalities, we encountered additional issues, so I contacted Zuzuche customer service again. When I handed her the phone, she rudely refused to take the call. At this point, I noticed she grabbed her backpack, seemingly ready to clock out. I asked if she could assign another staff member to assist us since she was eager to leave, but she insistently refused, displaying a hostile attitude. Eventually, she completed part of the procedure and passed it on to another staff member before leaving for the day. During all of this, I want to express special gratitude to the Zuzuche customer service team for staying on the line with me throughout, promptly providing patient and thorough guidance in addressing the issues. They uploaded my rental contract for verification to ensure there were no unreasonable charges. Over the years, Zuzuche customer service has consistently been an invaluable support and guarantee for my overseas car rentals, promptly resolving issues to my satisfaction. My deep appreciation for Zuzuche customer service and their diligent professionalism focused on customer needs. Thank you, Zuzuche. With Zuzuche, overseas car rentals are always worry-free and reassuring.

Very satisfied with the service; everything was well-handled, and the rental process was simple with no obstacles!

It's okay.

Counter staff processed my pickup at the counter as he should… but gave no directions as to how to find the car lot. Also, no one at hand to show how to use various controls- the seat adjustment had 2-3 different buttons to electronically adjust the seat height etc but I couldn’t find how to move the seat back. Only at car return was I shown- 1 of the buttons had 2 different functions.

I continually get adverts suggest that I download the app- I already have the app. I get adverts suggesting I become a diamond member. I am a diamond member. I get adverts that I have coupons/ points- but they aren’t eligible for diamond member usage. Please tailor the app to the actual user and not to the general public. You waste my time with superfluous crapq

Highly satisfied.

C'est le seul loueur qui ne voulait pas d'une carte identité informatique. J'ai dû retourner à la mairie dans laquelle j'ai fait ma demande de renouvellement pour récupérer les papiers. Côme évoqué toujours un problème de restitution, les loueurs nous demandent de prendre des photos avant le départ mais les voitures sont collées les unes aux autres impossible de prendre des photos correctement puis ils veulent vous rentre responsable des rayures alors que les marques partaient en frottant à la main.

Ras

The car was in excellent condition and the staff were very friendly. There was a minor issue during the return process—scratches under the car door that were missed during pick-up and not photographed. After some discussion, the return still went smoothly. Next time, I will make sure to inspect the car more carefully during pick-up.

Very satisfied, both pickup and return were very convenient.

The service was excellent.

The French guy, whose name seems to be Mafh, provided excellent service! He was very friendly, and the staff also kindly helped me switch the car's language from French to English.

Very satisfied, smooth communication!

Very satisfied.

Overall, the experience was very good.

When I went to pick up the car for the first time, they only mentioned that I did not meet the age requirements without clarifying whether it was due to driving experience or actual age. Additionally, neither the website nor the app indicated this restriction. The vehicle provided was downgraded without explanation or any alternative solution offered. I had to negotiate with customer service for a long time and personally visit the office twice before being able to switch to a slightly better model.

Very satisfied. Initially, there was a language barrier, but the staff were very patient.

Reasonable