SALT LAKE CITY AIRPORT CAR RENTAL REVIEWS

Booked the cheapest option and received a Corolla. The features are decent, including wireless CarPlay and lane departure warning.

Very satisfied.

The process was very smooth.

Received a free upgrade to a Grand Cherokee. The car is spacious, with a large fuel tank. Used up half a tank of gas over three days. Returning the car at Salt Lake City Airport was very convenient, as there was a gas station nearby.

The Toyota RAV4 was the perfect vehicle for us as a couple travelling around Salt Lake City and Moab for 10 days. The mid-size SUV was able to meet our needs with sufficient room and lots of space for luggage. Ember the Customer Services Agent who served us was excellent and was efficient with our pick-up. Ember did not try to sell us any unnecessary cover as we had booked everything in advance. The only minor issue was Ember wanted details of my return flight for the drop-off, which took me a bit of time to find. The drop-off was very easy and seamless with a printed receipt provided on request. I did not purchase a tank of fuel so I filled up the tank before dropping of the vehicle. There are lots of gas stations in the local area.

The booking platform was excellent and provided a vast choice of vehicles at a great value. I would suggest making it easier to redeem loyalty rewards. I will be booking another rental car in October 2025 for another trip.

Satisfactory service

1. After landing in Salt Lake City, the car pick-up process took at least an hour of waiting in a very long line. There were only two service counters open, and the staff worked very slowly without showing any effort to make things convenient for customers. 2. During the car pick-up, we unknowingly ended up purchasing additional insurance. It was only after checking the bank statement and consulting with Zuzuche that we discovered this charge. Looking back, the staff’s communication was evasive, and it turned out to be a form of hidden charge. This behavior is quite frustrating and unpleasant. I’m not sure if this is exclusive to this Thrifty location in Salt Lake City. On my prior rental in San Jose, everything was transparent and straightforward.

Overall pretty good.

This time I experienced the entire process of handling an accident because I had a car crash in a national park. Generally, if no one is injured and the police handle the situation, the first thing to do is to get to a big city. This is because calling the car rental company and getting a replacement vehicle is much easier there. You don't need to worry about the damaged car as the company will arrange for a tow truck. Even the most basic insurance covers all accident-related losses, so you don't have to pay a penny. However, any other losses you incur are essentially not covered. For example, I lost two nights of prepaid hotel fees, spent $350 taking a taxi from the national park to a small city, and $78 for a bus back to the rental car airport. Mostly, I was too shaken after the crash to drive again, so I didn't opt for a replacement vehicle. I ended up staying two additional nights in Salt Lake City. In summary, after an accident, get to a major city as quickly as possible, because traveling without a car can be extremely inconvenient.

Free upgrade to a better car model, though the fuel consumption is quite high.

Very satisfied

Some car models don't have CarPlay.

Professional

Satisfied

Not bad, quite helpful.

Very satisfied

The car provided was not in good condition.

Do not try to force people to buy stuffs if they say no. Car about the condition of the car you are renting my car was totally a mess. Bumper falling down, a lot of marks on a car!

Very satisfied.

Very satisfied, giving a big thumbs-up to the rental company.