The car wasn’t clean. Mirrors were not in good condition which is a hazardous situation. Avis wanted wanted to charge $100 for dropping the car off at another Avis location Nearby
They upgraded us to a larger car and charged extra. The staff at the store said the originally booked car was very small and couldn't fit two pieces of luggage. There was no car available when we arrived, so we waited for a while. The car was spacious but felt bulky, and the steering wheel was heavy.
Thrifty staff are very limited, you have to figure out everything on your own. No one explains anything to you, and their attitude is very poor. The vehicle was not the model I booked, and when asked about it, nobody seemed to know.
The long line for check-in was tiring. 2:00 pm. However, In the evening 7:00pm we walked past the check-in and it was empty. Coming from west coast of N.A. many flights arriving about 2:00 pm
About QEEQ:8.0/10
Easy platform to use. Everything was as described in agreement.
Very satisfied! This car, known as the 'Warhorse,' is actually the same vehicle used by U.S. highway patrol for specialized operations. It feels powerful yet smooth to drive.
The staff, an elderly lady, provided excellent service and was very friendly. It was possible to negotiate for a vehicle upgrade, which made the experience very pleasant. I was allocated a category of cars and could pick any vehicle from the entire row, which felt very impressive.
Make sure to take a photo of the fuel gauge and mileage before starting. If it's not a full tank, you really need to report it. I received a car with an empty tank, thought it was normal, but it turned out it wasn't! They tried to charge me a penalty, but luckily I kept the receipt for refueling.
Car rental locations (incl. in-airport & off-airport)
Car rental reviews by car rental supplier
Car rentals at/near landmarks of Hawaii - Maui Island
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