CAR RENTAL REVIEWS ON DOLLAR AT SAN FRANCISCO AIRPORT, SFO

As it was my first time renting a car from Dollar, I didn't understand their densely packed paperwork with so many words. When renting, I repeatedly asked about the additional charges. They told me that these fees were included in the insurance I paid for and assured me there would be no extra costs. They also said the amounts listed on the document were estimates. Apart from the airport return fuel charge, which I accepted as part of the service I chose, all other fees felt like hidden charges. They weren't clearly explained and were proactively recommended, then subtly added to the bill using English to force the upsell. When returning the car, I had some time to search online and found out that the fees included insurance types I didn't need, like PAI/PEC (personal effects insurance) and PERM (roadside assistance), as well as Concession Fee Recovery, among others. I confronted the customer service staff who handled my order, but they refused to acknowledge it. When I mentioned I wanted to file a complaint, they said, 'Go ahead.' I even suggested reviewing surveillance footage, and their response was, 'Feel free.' The service experience was extremely poor, and I ended up spending several hundred RMB more than expected! This has also shaken my trust in Zuzuche. I hope Zuzuche headquarters can address this matter, considering the significant customer base they bring to partnering companies. Thank you!

It's fine.

Everything was pretty good; picking up and returning the car was very quick.

Excellent

Good

Very satisfied, smooth car rental and return process.

The car provided was decent. The downside is that they tend to push upgraded packages, various highway fees, and premium services, trying to persuade you to purchase them.

The agent tried to upsell extra insurance, which left a bad impression.

Even though my English is not good, the staff were still very patient in communicating. Thank you.

Overall satisfied.

Good experience, renting a car in the U.S. is really convenient.

Overall satisfied.

They do try to upsell, so just watch out for any additional fees. Usually, there will just be an extra $200 pre-authorization charge at the counter.

Satisfied

Overall service was good.

Very satisfied, the staff upgraded the car for us.

Very satisfied, simple and fast.

The process was relatively smooth, but they promoted insurance. Without prior knowledge, it can be misleading.

Very satisfied, thumbs up to the car rental company.

Very satisfied with QEEQ's service. Their service and value for money are indeed the best.