We picked up the car in the city center without waiting at all. The process was straightforward. Returning the car was also very smooth—once the staff received the car, they quickly checked it and said everything was fine.
Over a month after I returned the car, they suddenly charged me 500 CAD without explaining the reason. I kept asking, but they never gave me a response.
The car pickup location was outside the airport, which was unexpected. We had to call them to arrange a pickup to the car rental location. The car wasn't provided with a full tank, and they didn't refund the extra fuel we added upon return. I booked a Toyota Camry but received a Nissan Sentra, which is similar to a Sylphy in China. A Category B car was replaced with a Category A car.
J'ai changé de modèle de voiture (dans la même catégorie) puisque l'espace pour mes bagages était plutôt restreint. Le changement de modèle de voiture a très bien été.
After customs clearance, I received a call from the rental company right away, accurately guiding me to the shuttle bus location. The car was a Nissan model, very new with only 5,700 km. The only regret is that there was no option for extending the rental. Absolutely no upselling or unnecessary marketing.
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