ACE RENTAL CARS CAR RENTAL REVIEWS IN AUSTRALIA

Overall, it was okay, but the toll management fee of over ten AUD every time passing a toll road felt a bit excessive.

We did not receive the correct vehicle that we booked and were forced to use a Mazda CX-5, which did not have enough space for the four of us with the baby car seat installed. Additionally, we were charged extra for the baby car seat, even though I had already paid for it through QEEQ. We were also pressured into purchasing insurance, as they threatened to charge a $200 withdrawal fee if we declined. As someone who works for the ACCC, I found it concerning to be treated this way by an Australian company, and I felt harassed. I have already lodged a complaint against this company for their unethical sales practices. The staff were unhelpful throughout the experience. It may be worth considering if partnering with ACE is truly beneficial for your reputation. I will be in touch soon to provide further information for our investigation.

1. The return process took a long time as there were very few local staff. They claimed there was damage to the front of the car during return, but after reviewing the photos, it was confirmed that the scratch was already there at pickup. 2. After returning, I received two credit card charge statements and am currently contacting the platform to clarify the reason.

Good service.

Very satisfied.

Small company with poor service.

Affordable price and good vehicle condition.

The pick-up and drop-off process was very smooth.

The staff is very friendly.

The drop off location was not open as their hours described which caused a massive headache and almost missing a flight

Convenient and efficient.

第3ターミナルの方なので、国際線利用だと店まで時間はかかりますが､旅行計画に合わせて車両を推薦してもらったり、営業時間外まで返却時間を延ばしてもらったり、非常に親切に対応してもらえました。他と比べて安いし､お薦めです。

Very satisfied.

Check in was very easy and the counter staff very helpful. It took a bit to get thru the check-in but made sure all was good.

The overall service was extremely poor, and they attempted to wrongly shift third-party responsibility onto me. Ace Rental Cars even tried to fraudulently charge my credit card!

We had an accident at night and were unfamiliar with the area. We called everywhere, but no one helped us resolve the issue.

Overall service was fine, but the staff wouldn't allow customers to make phone calls in the store while loudly chatting themselves. Quite impolite.

Booking process wasn't very good first time as I drop the car off at 3am, it started at 7am so I was thinking the gates must be closed, which in the past has stopped me from hiring from ACE, but now I know about the early drop off I will use ACE again

Very friendly and enthusiastic service.

Fast and friendly service!