Poor service. Assisting with refueling costs $100 AUD (approximately 600 RMB). A minor scratch costs 1600 AUD, which is enough to buy a car. They overcharge.

They have a trick to over charge toll invoice by charging +18$admin fee on top of toll invoice. f you think you save money because you chose ace instead of other suppliers during booking, you ar badly mistaken. Never, ever come back to them.

The customer service was good, after we eventually figured out where the shuttle picked up from. The automated directions were very unclear. The car smelt like an ashtray and evidently had previously had a heavy smoker in it which was a bit much. The breaks worked but sounded like the pads were getting thin.

Pick up from airport was ok. The staff could look a bit more enthusiastic and professional. I don’t mind the premises as I prefer to have a good price on the rental. The car had more damage than was originally listed and the upholstery was so incredibly stained.

The rental process was very smooth.

I chose an economy vehicle but were forced to take an SUV. Something about a “surprise vehicle” but I chose an economy vehicle online. I ended up paying alot more for fuel than I budgeted for.