ACE RENTAL CARS CAR RENTAL REVIEWS

Overall, it was okay, but the toll management fee of over ten AUD every time passing a toll road felt a bit excessive.

When returning the car, I was rushing for my flight and the fuel was just slightly below full (photo provided). I thought it would be fine even if some fuel charges were added. Unexpectedly, they ended up deducting $73 (including fuel cost, extra service fees, taxes, and other charges). It was quite frustrating.

Good

No, Not At All. I booked a VW Polo, thy never had them. They are misleading customers, which is very bad.

The car was in great condition, but I had to wait 30 minutes to pick it up. The service attitude was average, and the staff seemed careless when I returned the car.

Very satisfied, affordable price, excellent car condition, a car with 10,000km mileage. Delayed the return by half an hour in the end without being charged for an extra day.

Small company with poor service.

The pick-up and drop-off process was very smooth.

Very satisfied.

Very satisfied

Satisfied

The drop off location was not open as their hours described which caused a massive headache and almost missing a flight

When I reserved a rental car, I also signed up for full coverage insurance. However, I did not understand when I was told that if there was an accident and damage, I would have to pay 5900 NZD first and claim the damage amount separately from the insurance company. If you signed up for insurance at the same time as reserving a rental car on the reservation site, it would be normal for the rental car company and the insurance company to handle each other's insurance processing so that there is no cost to the customer. Also, I was told that if I signed up for insurance directly with ACE Rental Cars at the pick-up counter, I would not have to pay any costs even if an accident occurs, but I ended up signing up for double insurance.

When I reserved a rental car, I also signed up for full coverage insurance. However, I did not understand when I was told that if there was an accident and damage, I would have to pay 5900 NZD first and claim the damage amount separately from the insurance company. If you signed up for insurance at the same time as reserving a rental car on the reservation site, it would be normal for the rental car company and the insurance company to handle each other's insurance processing so that there is no cost to the customer. Also, I was told that if I signed up for insurance directly with ACE Rental Cars at the pick-up counter, I would not have to pay any costs even if an accident occurs, but I ended up signing up for double insurance.

A very satisfying experience.

Check in was very easy and the counter staff very helpful. It took a bit to get thru the check-in but made sure all was good.

Great service, easy and hassle-free pickup and drop-off.

Satisfied

Pretty good, returning the car was very convenient!

Ace was good

Overall, it was fine. Although we didn’t get the car we originally booked, the rental process was more convenient than in Europe.