Overall, it was fine. Although we didn’t get the car we originally booked, the rental process was more convenient than in Europe.

I had know problems on pick up and drop off the process (paperwork was easy to understand)

It was great

Staff person was very straight forward and clear. No surprises, which is always good.

Shocking! We turned up at 11am after booking the car from 10am. This was done on purpose as we knew we would be running late to attend a wedding 1hr north of Wellington. On arrival at Ace pick up we where told we needed to wait as no cars where available. After asking for a different car, just anyone available, we were declined. Staff went in circles not knowing who could make that decision. After 15mins of this and no one giving us any clear indication of when and which car we would be getting, a couple happened to turn up and return a vehicle. This then sat around for some time until finally we began to put more pressure on the people at the desk. A decision was made that we could have the car in 15 mins once cleaning had been completed. After 15mins the car hadn’t been cleaned or was only half cleaned and so we asked for it in an As is condition. There was no apology or anything. Absolutely hopeless service. Certainly won’t be using Ace again and maybe therefore easy rent cars as I don’t know how if we could opt for supplier other than Ace in your matrix of finding a cheap deal for us. It’s a shame but our poor experience with Ace has therefore affected easy rent cars.

Like: I booked 3 cars for 12 people on Anzac day morning, at first. It was quite busy day. When I got ACE company, staff suggested 1 van and 1 car with reasonable price. Much better for me. Thank you so much.