RECORD GO CAR RENTAL REVIEWS

The staff who helped with the car pickup in the morning was very nice, the wait time was relatively short, and everything was explained clearly.

Very convenient

Good

The staff at the car pickup was very friendly. Since there were times when we couldn't understand each other, we went back and forth using translation software, which took quite a bit of time, but he was very patient. The car provided was a DS model, though I don’t know the specific version. However, the car had numerous scratches. As it was my first time renting a car, I had read online that you should be very meticulous about documenting scratches. Due to the large number of scratches, we spent over 40 minutes just taking photos. After picking up the car from the basement level 4, we communicated with the staff, who said we only needed to take photos and didn’t need to add anything to the contract. He assured us that as long as there were prior photos, any issues later wouldn't be heavily pursued, and this turned out to be true. The car was given to us with a full tank of gas and a remaining range of 560 kilometers recorded. When returning the car, we refueled to full at a gas station very close to the store, but the remaining range showed only 540 kilometers. There was nothing we could do since it was already at full capacity. At the time of returning the car, no issues were raised, but later we discovered that 8 euros had been deducted from our credit card deposit! We suspect this was due to the 20-kilometer discrepancy. Keep in mind that in Europe, one liter of gas costs just 1.6 euros, and we had already refueled fully.

It's okay.

Acceptable

Very satisfied.

The staff at the airport rental location were extremely rude and kept adding extra charges. They claimed we were late picking up the car, but refused our request to review surveillance footage of the queue time. They even threatened that we wouldn't get the car unless we paid the additional fees. They ignored us completely, took all the documents, and gave an ultimatum: 'Pay these extra charges now to get the car, or leave right now.' They also refused to communicate with the customer service team via phone. On top of that, they gave us a car with a tire pressure as low as 1.3.

Very satisfied

It's okay.

Terrible experience, definitely avoid this company, absolutely avoid them!!!! First, I called the rental office and was told they'd pick me up in 5 minutes, but I ended up waiting for 30 minutes. Then, I headed to the rental office, which was quite far. After reaching the office, I had to wait in line for around 1 hour as there were only 2 staff members. While waiting, you'll even see huge spiders crawling on the ground. When it's finally your turn, they informed me that my reserved car was unavailable and offered a free upgrade. However, the deposit required was 1280 euros, despite me having already purchased full insurance through the rental company's official coverage. Even if you buy the rental company's full insurance, not domestic insurance through rental platforms, they still force you to purchase an additional insurance at the store, costing around 20 euros per day. The deposit then drops to 80 euros. This is blatant forced consumption. Having rented cars in Greece at least 5-6 times, this is the only time I felt extremely dissatisfied! It’s a major scam. Do not go to this company.

The car's electronic start and Bluetooth were not working properly. When picking up the car, there were some paint damages on it. I asked the rental company staff whether I should take photos, and I was told it wasn't necessary; I just needed to show them upon return (confirmed this with two different staff members). However, during the return process, the staff said that these damages should have been reported via email at the time of pickup, not during return. I later discovered that the rental company had written the email and phone number incorrectly on the contract. To avoid potential issues, I sent an email to the company, but it took several days to get a reply, and the issue of updating the incorrect information wasn't addressed.

Check the pickup location in advance and it's quite easy.

Satisfied

Very good.

Very satisfied, the staff had a great attitude and explained everything clearly and understandably.

Long wait time for pickup and the reserved car model was not available.

Long wait times, semi-self-service car pickup took a lot of time. The car had many exterior scratches, and I had to report them in advance. Waited in line for nearly an hour. The car was covered in scratches, and I had to send an email to the member center to report them. The pickup process was very poor.

Good service, no upselling, everything done according to rules.

Very satisfied.