This was my first time renting a car abroad, and it was very convenient and efficient. The scheduled pickup time was 9 AM, but we actually got the car at 10 AM. The rental company agreed to let us return the car at 10 AM as well, which was great!
The staff here are very strict about time. Additionally, the car was decent, but we couldn't get in touch when we wanted to extend the rental. They also asked us to pay extra money.
Overall very straightforward, no upselling, and the return process was a simple check. Booked a Volkswagen Golf but got a diesel Audi A3 instead. Although it had higher mileage, it was still nice to drive, and the diesel saved some money.
The company tries every possible way to take money from you and resorts to tricks to achieve this. Their bumper is as flimsy as a sheet of paper and can be easily damaged with a light kick. In China, such a cheap item would only cost around one or two hundred yuan, but they charge you 350 euros. It's an unpleasant display of the deeply ingrained exploitative attitude of traditional capitalist countries in Europe.
The car was an old Ford and consumed a lot of fuel. They tried to upsell insurance once. When returning the car, the staff just gave it a quick check without being too strict. During pickup, they provided a small card explaining that minor scratches within the card's area didn't need to be noted. For fuel, you return the car with the same amount as when you picked it up, no need to fill it completely.
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