EUROPCAR CAR RENTAL REVIEWS IN FRANCE

When I arrived at the store, the car I had reserved was unavailable. They offered me two options: either pay an extra 500 euros to rent a sedan or add nearly 1000 euros for a larger BMW X5. Since my reservation pick-up time had passed, refunds were not allowed. Ultimately, I had to pay three times the original price to rent a car. The service attitude was terrible, the pick-up process was slow, and their stance was basically 'either pay more or forfeit the prepayment.' I've had over ten years of car rental experience across many countries, but this was my first time booking through Zuzuche, and it turned out to be a very disappointing experience.

Very good.

The car return day coincided with the Paris Marathon, leading to traffic restrictions in the city center. I was unable to contact the rental store, and even after reaching out to the rental company’s customer service, they couldn’t connect me to the store. They advised me to use the self-return service and said the issue would be addressed later. Ultimately, the car return was delayed by over three hours. When explaining the situation to the staff handling returns, he assured me that there would be no late fees due to the road closures. However, additional charges for one extra day were still applied in the end. This is dishonest!

Very satisfied.

The overall service was good, very professional and convenient. Everything was great except the contract not being available in English and the rather high risk-driving fee.

Excellent

The service was excellent. Despite my poor English, the front desk staff patiently explained everything!

Not bad

Overall very good, just like the description. Since I purchased full insurance, I skipped the insurance they recommended, paid the deposit, and that was it.

The return process is unclear. After returning the car, there's no receipt provided. How can I prove that the car has been returned?

I requested a fuel-powered car but was given an electric car. They said only electric cars were available, no other choice.

Europcar maintains its consistent high quality.

Satisfied

Satisfied

The guidance signs were very unclear.

The price has gone up a lot compared to when I rented a car a few years ago, but the service is really good.

Excellent

Overall satisfied.

Not bad.

The Europcar staff in Avignon was humorous and enthusiastic, providing a detailed explanation of the car's various functions. Returning the car was also very convenient; just pay attention to the signs inside the airport to locate the rental car return area. It's recommended to purchase full insurance directly from the rental company to avoid disputes.