CAR RENTAL REVIEWS ON EUROPCAR IN LYON

Although I reserved a regular car I was told by the europcar agent that I reserved an electric car and that I need to upgrade if I want a regular car. I upgraded, which meant I had to spendabout 70 euros more for my reservation.

Although I reserved a regular car I was told by the europcar agent that I reserved an electric car and that I need to upgrade if I want a regular car. I upgraded, which meant I had to spendabout 70 euros more for my reservation.

The overall service was good, very professional and convenient. Everything was great except the contract not being available in English and the rather high risk-driving fee.

An excellent car rental experience.

Good service attitude, staff's English is acceptable.

It's a big company, and the service is up to standard. The car is a new one, probably less than a month old.

The customer service is very polite.

The first car they gave us had antifreeze insteadnof windshield washer, i activated it on the highesy at 130 km/h and we could have been in a serioud’s accident since we couldn’t see anything anymore...they rented us another car but no excuses

The service at Europcar was excellent, and the car was in great condition! They even upgraded me for free from a BMW 1 to an Audi Q2. The only thing I was dissatisfied with was being charged an extra day's rental for returning the car 18 minutes late. Most other rental companies usually have a grace period of up to an hour. Plus, I had discussed this with the staff on-site, and they said it was fine, but I was still charged for an extra day afterwards.

Not get the car ive booked for but after multiple requests, gave me a great vehicle.

Best prices, customer service actually call me to let me know my booking status.

Charged for insurance even though I said I didn’t need it and now struggling to get it refunded

We expected a compact car similar to a Ford Focus. a car that has an engine of 1.6-2.0 liter with at least 125 HP. The Opel Crossland X that we were given had a weaker 1.2 - liter Turbo engine with 110 HP. Although we told the Europcar clerk that we are heading for the French Alps, he decided on that weak car. It was no pleasure at all to hear the engine scream climbing the steep ascents in the Alps or trying to keep the car at 130 km/hour on the freeway. I am still waiting for the final charge on my credit card, to see if the deposit was released from it.

Great service provided by Europcar

All worked well

The car rental company is pretty good.

Very friendly, everything was straightforward without any tricks. What you book on QEEQ is exactly what you get.

Very satisfied