LYON AIRPORT CAR RENTAL REVIEWS

Car met expectations, counter staff were very patient as I had a problem with my credit card on pick up , drop off was easy staff very informative.

Very good ! I'm a returning customer, price drop worked queries dealt with promptly

excellent and speedy service at both ends...highly recommend.

easy to use.

The overall service was good, very professional and convenient. Everything was great except the contract not being available in English and the rather high risk-driving fee.

I felt deceived. I booked a BMW 3 Series, but when picking up the car, I was informed it was unavailable. They offered me a compact Nissan SUV instead, claiming it was larger than the BMW and there would be no additional charge. The Nissan was too old, so I negotiated to get a Golf, which looked acceptable on the outside but had 110,000 km mileage and a dirty interior. There were strange noises from the steering and brakes, and the car would noticeably shake at speeds over 130 km/h. They charged a high deposit of 2500 euros, and I was worried I wouldn't get it back. The only good part was the quick and smooth return process for the deposit. I won't be tempted by their cheap prices again; you get what you pay for.

Un 1er véhicule m’a été proposé, une Peugeot 208 rouge qui avait de grosses rayures enfoncées. La voiture sentait la cigarette à l’intérieur. J’ai demandé à avoir un autre véhicule et ils m’ont donné une Audi Q2 grise en très bon état, qui a été parfaite pour mes 5 jours de location. Le retour a été très rapide.

Merci de trouver les meilleures promotions. La réservation a été très facile comme d’habitude

The blue tooth was a nightmare. Glad it wasn’t raining. Tried to contact Liigu about this, no reply. No contact now and dropped car off 3 days ago. Should have received all ok message. Not aware you held my deposit for 2 months, not clear on booking

An excellent car rental experience.

Very good, will choose them again next time.

Extremely satisfied.

Staff member Roudayan was extremely helpful and spent time to make sure the car suited us perfectly. we appreciated his warmth and customer focus very much!

Very easy process

We had to wait quite a long time and several phone calls to get picked up at the airport and be taken to the Sicily By Car office to collect the vehicle. Also the satnav directions to get back to their office and drop off the vehicle, using the Company's postcode, took us on a very circuitous, county route.

I didn't realise I was using QEEQ until I received the booking confirmation.

Perfect

Poor service and mandatory additional charges

The vehicle had some minor damage, so it's important to take careful photos as evidence. Although during the return they only took a quick look. The rental agency does not provide winter tires, so if you're heading to snowy areas like the Alps, you’ll need to purchase snow socks or chains separately. Snow socks cost 80 euros and are not very durable.

Took a long time and they were purposefully not providing winter tyres and then upselling snow chains/socks at ridiculous rates.

We were sold snow chains at the counter which we were told were required by law. If this is the case they should be included in the rental? Were also quite pricey at 100 euros extra

Excellent pricing, communication and customer service

Extremely satisfied.

The car was perfect. They try to sale us special equipment for snow which was not really needed

Overall impression is good

Excellent, the actual car model was Fiat 600.