The overall service was good, very professional and convenient. Everything was great except the contract not being available in English and the rather high risk-driving fee.
“Painfully frustrating at times, some contact other than ‘please review’ us would be helpful.”
About Liigu Mobility:6.0/10
The blue tooth was a nightmare. Glad it wasn’t raining.
Tried to contact Liigu about this, no reply.
No contact now and dropped car off 3 days ago. Should have received all ok message.
Not aware you held my deposit for 2 months, not clear on booking
The staff had a good attitude, and both pickup and drop-off were easy. However, they delayed sending the invoice and only sent it after QEEQ followed up.
We had to wait quite a long time and several phone calls to get picked up at the airport and be taken to the Sicily By Car office to collect the vehicle.
Also the satnav directions to get back to their office and drop off the vehicle, using the Company's postcode, took us on a very circuitous, county route.
About QEEQ:10.0/10
I didn't realise I was using QEEQ until I received the booking confirmation.
Staff were simply brilliant. I have never enjoyed picking up a car so much. Genuine personal service arguing about cars. Would have been quite happy to have stayed for longer
About QEEQ:9.0/10
Your app and log in is poor. Translation of English is poor “how many luggages you brought” is not English. Customer support is not 24/7 in chat. But the system works.
Generally very good. The service is friendly and efficient at the Lyon Airport Alamo/Enterprise. Only issue was the car had no window screen washer which wasn't ideal for driving on the autoroute.
Liigu are charging me €345 for a chipped windscreen. This absolutely did not occur whilst we had the car. The ridiculous expectation is that the customer should photograph every angle/panel/glass on the car to prove their innocence. I have zero-excess insurance, but it’s the principle of withholding the huge excess payment for extortion/stealing it if you don’t provide photographic evidence. Utterly disgusting company I will never deal with again.
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