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Reviewed: Wed, Mar 12, 2025
About Europcar: 6.0 /10
The car return day coincided with the Paris Marathon, leading to traffic restrictions in the city center. I was unable to contact the rental store, and even after reaching out to the rental company’s customer service, they couldn’t connect me to the store. They advised me to use the self-return service and said the issue would be addressed later. Ultimately, the car return was delayed by over three hours. When explaining the situation to the staff handling returns, he assured me that there would be no late fees due to the road closures. However, additional charges for one extra day were still applied in the end. This is dishonest!

Relevant Reviews on Europcar LYON PART DIEU RAILWAY STATION

Kim Bennett

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Reviewed: Fri, May 10, 2024
About Europcar: 10.0 /10
The car rental company is pretty good.
About QEEQ: 10.0 /10

Sandy Madge

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Reviewed: Fri, Jul 26, 2019
About Europcar: 10.0 /10
Very friendly, everything was straightforward without any tricks. What you book on QEEQ is exactly what you get.
About QEEQ: 10.0 /10

Rupert Sophy

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Reviewed: Sun, Aug 27, 2017
About Europcar: 8.0 /10
The car pickup point is right outside the train station with clear signs, making it very convenient. After registering, you walk 200 meters to the garage, get the car and leave by swiping a card. The return is at the same location; instead of using a card, you enter a code provided earlier and the car is inspected on the spot. What I was unhappy about was the car model change. Despite speaking both French and English, what could I do if they didn't have the car I booked? They gave me a brand new Mercedes for extra money, which nullified the advantages of booking through QEEQ. I might as well have booked directly on a foreign website. I can't say if it was intentional or not.
About QEEQ: 8.0 /10

Amelia Joel

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Reviewed: Wed, Jun 3, 2015
About Europcar: 10.0 /10
When returning the car in Nice, France, the service attitude was average. The return point was on the 6th floor, and the narrow staircase made it dangerous. Unable to find a gas station that accepts cash, I returned the car with half a tank, but the FULL TANK settlement fee was significantly high. However, the service attitude and car condition at the time of rental were very satisfactory.

R.Pignard

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Compact | Peugeot 308 or similar
Reviewed: Wed, Mar 6, 2019
About Europcar: 7.7 /10
Réservation d'une boîte auto et il on donner une boîte manuel, très déçu car sous classé
About QEEQ: 8.0 /10

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